TELUS International: Award Winning Services

TELUS International has won a coveted Stevie Award for its video highlighting its CSR initiatives in the Philippines. Filmed in Manila, the short video features TI president Jeffrey Puritt with 2,000 team members working to build homes and create safer communities for the homeless. Read the news release.

TELUS International also received an honorary mention in the Stevie Award's Video and Film category for the video documenting its CSR work in Central America.

Recognizes excellence among outsourcing providers that demonstrate leadership, innovation, and outstanding performance in the ITO and BPO industry. TELUS International also received Global Services Top 10 Contact Centers (2010) and Top 10 Service Providers (2009).

The International Association for Outsourcing Professionals (IAOP) Global Outsourcing 100 ranks global outsourcing providers based on size and growth rate, customer references, documented competencies and management capabilities. TELUS International was included in numerous sub-list categories:

• Best 5 Companies by Industry Focus - Utilities
• Best 20 Leaders by Industry Focus - Retail and Consumer Goods
• Best 10 by Service Provided - Sales
• Best Companies by Region Served - Central America
• Best 20 Leaders by Region Served - Canada

Recognizes outbound capabilities and revenue growth achieved through contact centers. TELUS International has received this award for three consecutive years.

Technology Marketing Corporation's (TMC) Customer Interaction Solutions Magazine recognizes companies that demonstrate the highest commitment to quality, excellence and customer service. TELUS International has received this award for four consecutive years.

Latin America Contact Center Outsourcing Frost & Sullivan Award for Competitive Strategy Leadership, given in recognition of outstanding growth and market share in Latin America.

Recognized as a top tier contact center services provider in Latin America in 2008. Also selected by Frost & Sullivan to represent the Latin American region for the "Contact Center Outsourcing Provider of the Year 2008" Award.

Guatemala Exporter of the Year in the service category for 2008 and 2009.

Awarded to TELUS International for demonstrating thought leadership in the development and implementation of its wholesale strategy within North America.

Based on results from the 2010 Paisley Group's National Directory Assistance Performance US Index, TELUS was ranked first for customer care, encompassing agent professionalism, courtesy, call handling, questioning and listening.

Recognizes TELUS International's leadership and commitment to employee retention, engagement, and involvement in corporate social responsibility (CSR) initiatives.

The Great Place to Work Institute recognizes the top employers in the region. Awarded in 2009.

Estrategia y Negocios Magazine recognizes the top employers in the Guatemala. Awarded in 2008.

Freeman Philanthropic Services Award for Outstanding Corporation by the Association of Fundraising Professionals (AFP), 2010. TELUS is the first Canadian corporation to receive this award. Previous honorees include AT&T, American Express Financial Advisors, Johnson and Johnson, and Walmart.

Recognizes global corporations most proactive in environmental, social and governance issues. TELUS has received this award for the second consecutive year and was 1 of only 9 Canadian companies to be listed in 2010 as compiled by Corporate Knights research firm.

Ranks the world's top economic, environmental and social leaders. TELUS is listed for the 9th consecutive year and is the only North American telecom to be included.