TELUS International: Strategic partnering done right.
TELUS International is a business process outsourcing (BPO) provider delivering contact center and IT outsourcing services across a range of industries. What really distinguishes TELUS International is our ability to understand, absorb and maintain the brand promise and identities of our customers.
We represent some of the world’s largest and most unique brands including the world’s pre-eminent search engine, the largest developer and publisher of social games, and North America’s largest source of downloadable and rentable filmed entertainment.
It’s our ability to serve the needs of these “customer experience innovators” that sets us apart from the majority of BPOs. Our defining characteristic is the ability to enable innovation; to deliver the flexibility and agility required to support exponential growth and to support “proof of concept” trials to launch new products and services.
Our customers count on us to become an extension of their brand, while at the same time delivering best in class performance metrics. Our value proposition is simple:
“At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.”
With global delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar Canadian telecommunications parent.
TELUS International president, Jeffrey Puritt shares insights:
- Q&A on Culture & Customer Service – Contact Center Pipeline
- Marriage & Outsourcing Compared – Customer Magazine
- Outsourcing Insights - Chief Executive Officer Magazine