about us
The TELUS International group of companies (TELUS International) is the global arm of TELUS Communications, a multi-billion dollar, full service telecommunications provider based in Canada with over 11.7 million customer connections. TELUS International delivers world-class contact center, IT and business process outsourcing solutions to some of the world’s largest and most respected corporations. Our fully connected, multi-site, multi-language solutions are delivered from the best locations throughout North America, Central America and Asia.
Our Client Centric Approach
Partnering with TELUS International promises more than just an outsourcing arrangement. By working with us, you gain access to a high-quality, lower cost, customer-centric solution – all backed by our multi-billion dollar parent, TELUS. Our senior executives are based where operations are located and remain heavily involved in the operations and ultimate success of your business.
We start by establishing a clear understanding of our clients' business issues and the obstacles to achieving them. All of our client contracts are service-level based. Contracts are structured so that we can clearly demonstrate our success in delivery to the committed service levels. We provide and review service level results on a regular basis with all clients to ensure that our services are indeed meeting client objectives and expectations.
Our Proven Record of Success
TELUS International prides itself on driving real value for its entire client base. We have demonstrated success in the following areas:
- Provide the most innovative solutions in the contact center industry that includes inbound/outbound sales, up-sell and cross-sell services
- Access to global skills to clearly understand client business issues to build innovative solutions that increase client profitability
- A proven ability to drive innovative, cost-effective IT-based business solutions by exploiting information technology
- A proven ability to deliver a broad range of IT services, from consulting and design, to infrastructure management, to application contact center and BPO solutions
- A well-established track record of partnering with other firms
- An international delivery capability that allows us to provide services across many geographic regions, with extensive infrastructure in many key markets
- Vendor independence. We are not bound to a particular vendor or group of vendors. We will work with a broad range of vendors to provide the most appropriate business solutions.
- Proven ability and demonstrated success in working with a large range of business models, from services contracts to equity participation and joint ventures
- A partnership-approach that ensures clients' needs are met on an on-going basis
Our Clients
TELUS International serves some of the world’s largest and most demanding clients. Industries served include:
- Telecommunications
- Information technology
- Manufacturing and consumer electronics
- Energy and Utilities
- Financial Services
- Travel and hospitality
- Market research
A Proud Member of the TELUS Family
TELUS International is a fully owned subsidiary of TELUS (TSX: T, T.A; NYSE: TU), a leading national telecommunications company in Canada, with CDN $9.7 billion of annual revenue and 11.7 million customer connections. TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. For more information about TELUS, please visit telus.com.