TELUS International (TI) is a global provider of business and information technology services and solutions. Since its inception in 1996, TI has provided services and solutions to a broad range of clients in Asia, Europe, South America, the Middle East and the United States.
Our Client Centric Approach
Because our goal is to drive success for our clients, we spend a great deal of time and effort on clearly understanding their business issues. Based on this understanding, we architect and design appropriate services and solutions to meet our clients' needs.
Our Services and Solutions
Our primary focus is the provision of business and IT solutions and services, and our success lies in measurably assisting our clients in solving their business problems. We start by setting a clear understanding of a client's business issues and the obstacles to achieving them. Through our in-depth understanding of technology, we work to create and deliver cost-effective services that assist in our client's success.
TELUS International leverages the skills, resources and innovations of its parent, TELUS Communications Inc., an integrated Canadian-based telecommunications services company with more than CDN $9 billion of annual revenue.
All of our client contracts are service-level based. Contracts are structured so that TI can clearly demonstrate our success in delivery to the committed service levels. We provide and review service level results on a regular basis with all clients to ensure that our services are indeed meeting client objectives and expectations.
"We Congratulate you on your achievement in providing distinguished desktop services."
Jae Sung Yoo
President & CEO Microsoft Korea
"Market preference for HD/DT support is gradually shifting towards more high-end, sophisticated service offerings, which TELSK occupies: TELSK already enjoys a good brand image and market positioning."
Bain & Company
Ranked in top 1% of National Customer Satisfaction Survey in 2004 and 2005
A leading independent survey company
Certified as "Center of Excellence"
Benchmark Portal
"The most wonderful tourism assistant in the world! Thank you so much for doing the research. Whatever they're paying you is not enough! One of these days I need to buy you lunch to repay you for the friendliness and hard work you've given. Thank you again."
"Thank you very much; I am Iwasaki who got the purse back. I am deeply indebted for your kindness for which my words will only fail me. I really appreciate it. I often visit Seoul on business but it has never happened to me. It is like a miracle. I sincerely wish to see you in person, but my flight schedule to Seoul is not been arranged yet. Instead, I would like to send you a box of Japanese cookies as a token of appreciation. I hope you continue to be a reliable guide for tourists like me. Thank you from the bottom of my heart."
"Dear Nami and all the staff at the 1330 KTO call center, my husband and I would like to thank you all very warmly for being such a wonderful group and for providing such crucial services to foreigners who live in Seoul. We really appreciate your excellent English, professionalism and helpfulness. With your help (we called a lot!) we have had a wonderful year in Korea and are sad to leave. All the best!"
From satisfied customers who used the multi-lingual "1330 Airport" Information Service provided by TELSK
Our Proven Record of Success
TELUS International prides itself on its success in driving real value for its entire client base. We have demonstrated success in all of the following areas:
- Provide the most innovative solutions in the contact center industry that includes inbound/outbound sales, up sell and cross sell services.
- Access to the skills required to clearly understand clients' business issues and to translate these requirements into innovative solutions, results that increase clients' profitability.
- A proven ability to drive innovative, cost-effective IT-based business solutions by exploiting information technology on behalf of our clients.
- A proven ability to deliver a broad range of IT services, from consulting and design, to infrastructure management, to application contact center and BPO solutions.
- A well-established track record of partnering with other firms.
- An international delivery capability that allows us to provide services across many geographic regions, with extensive infrastructure already in place in many key markets.
- Vendor independence. We are not bound to a particular vendor or group of vendors. TI will work with a broad range of vendors to provide the most appropriate business solutions.
- Proven ability and demonstrated success in working with a large range of business models, from services contracts to equity participation and joint ventures.
- A partnership-approach that ensures clients' needs are met on an on-going basis.
TELUS International is owned by TELUS, one of Canada's largest telecommunications companies (www.telus.com). TELUS provides extensive wireline, wireless, and data services throughout Canada and is recognized as a leader and an innovator in the use and application of technology.