Magazine Articles

• Outsourcing - A Partnership Approach
  Global Telecoms Business magazine
• The Value of Partnership
  Capacity magazine
• Smart Grids: Understanding the Challenges
  Power & Energy magazine

Insight Articles

• The Importance of Location to Contact Center Success
• Energy focus: Brighter ideas for energy conservation

White Papers

• Voice of the Customer: Putting Customers at the Forefront
• Analytics-driven Workforce Optimization

Brochures

• Contact Center
• Global Service Desk
• Financial Services
• Tech Support
• Communication Service Providers
• gaming company solutions
• Consumer Electronics Providers
• Energy and Utilities
• Travel and Hospitality
• PeopleSoft Solutions

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