Contact Center Operation

• Meeting the customer service needs of the largest computer manufacturer in the world.
• Providing technical support to one of the world's leading video game developers.
• Enabling customer service at one of the world's largest payment service companies.

Contact Center Consolidation

• Saudi Arabia's largest oil company improved delivery and reporting capabilities with our implementation of a fully integrated contact center.

Contact Center Re-engineering

• We re-engineered an information call center to meet the demands of an expanding tourism industry in a major Asian country.

Offshore Application Development and Maintenance Services

• We helped one of Canada's largest Telecommunications companies substantially reduce operating costs.

IT Outsourcing

• Premium one stop innovative technical support for 45,000 desktops across Korea.
• Our IT support and service enabled this global company to concentrate on effectively driving its business forward.
• We enabled this family owned organization to keep pace with technology advancements in its industry without the major expenditures.
• We designed a web-based remote tool for IT support that enabled a Korean foreign studies university to become a cyber university.
• We developed a computerised ticketing system to improve the efficiency of a major Korean association.

IT Service Management Re-engineering

• A leading emerging markets bank improved service and enhanced shareholder value with our innovative contact centers solution.

IT Consulting

• We helped a large Caribbean telecommunications company establish a world-class data center facility in one of the world's more challenging infrastructure environments.

e-business Consulting

• A dedicated team from TELUS International assisted this organization in its transformation into one of Asia's top IT service companies.

IT Business Process Re-engineering

• We helped this service provider enhance its customer facing capabilities in order to stay ahead of the competition.

Business Process Outsourcing

• One of the largest hospitals in the Philippines improved operating efficiency by adopting our highly efficient integrated management system.
• We delivered a complete and comprehensive functional outsourcing solution designed to simplify the way a major global underwriter and brokerage does business in Canada.