Upcoming events
-
Customer Contact 2012 - East, Frost & Sullivan
Apr 15 - Apr 18, 2012
Event Details
Marco Island, Florida
TELUS International: All Things Chat.
Resources
White Papers:
- Best Practices: Online Chat Sales
Benchmark Study - Reducing Customer Effort in the Chat Channel
Chat Verbatim Analysis - 10 Grammar Rules for Effective Online Chat
Includes Job Aid
Featured Articles:
- Key Factors for Effective Online Chat
Contact Center Pipeline Magazine - Best Practices for Chat Support
HDI Support World Magazine - The Search for an Ideal Live Chat Customer Experience
SOCAP CRM Magazine
Related Research:
- Benchmarking Social Media Customer Service
Best Practices for Social Care
Webinars
5 Proven Strategies to Drive ROI for Chat
Panel: TELUS International, Dell & SPOT Consulting
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