Contact an outsourcing expert
1.800.306.1586
(Toll free North America)
1.780.392.0160
(Global)
Upcoming events
-
14th Annual Call Center Week
Jun 10 - Jun 14, 2013
Las Vegas, Nevada -
Customer Contact 2013 – West, Frost & Sullivan
Oct 20 - Oct 21, 2013
Tucson, Arizona -
TELUS Day of Giving – Central America
Oct 26 - Nov 16, 2013
Central America
TELUS International: All Things Chat.
Resources
White Papers:
- Best Practices: Online Chat Sales
Benchmark Study - Reducing Customer Effort in the Chat Channel
Chat Verbatim Analysis - 10 Grammar Rules for Effective Online Chat
Includes Job Aid - Chat vs. Voice Cost Comparisons
Understanding the Economics of Chat - Live Chat Market Adoption – Who's chatting now?
Chat adoption at consumer-focused companies
Featured Articles:
- Adding Value with Live Chat
Contact Center Pipeline Magazine - Best Practices for Chat Support
HDI Support World Magazine - The Search for an Ideal Live Chat Customer Experience
SOCAP CRM Magazine
Related Research:
- The Social Contact Center - Resource Center
Best Practices, ROI & Metrics for Social Media Customer Service - Serving Gen Y – Tactics for the Millennial generation
Webinars
5 Proven Strategies to Drive ROI for Chat
Panel: TELUS International, Dell & SPOT Consulting
Talk to a contact center Chat expert!
Having worked with numerous Fortune 500 companies, we help our clients succeed in launching and improving their chat customer service and sales channels. Let’s connect!
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