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Global delivery, local expertise
Growing your business is about people and culture as much as it is about the right location. Our centers have local start-up roots with growth based on tapping local expertise rather than adopting a cookie cutter approach. This retains, as well as attracts, key people that make the business thrive; where local cultures can flourish while integrating TELUS International's award-winning best practices.
Our global contact centers, IT and business process outsourcing solutions are based in the most strategic destinations to support and grow your business:
- North America – take advantage of local labor in the U.S. and Canada fluent in English, Spanish and French. Our newest 100,000 square-foot contact center in Nevada offers the best bilingual English and Spanish speaking agents dedicated to superior customer service.
- Central America – access the best bilingual Spanish and English agent talent pool in Central America with locations throughout Guatemala and El Salvador. Harnessing local management expertise, we are able to offer our clients the most attractive, viable, and largely untapped locations for labor pool availability and growth.
- Asia – benefit from cost-savings without sacrificing program quality. Our award-winning contact centers in the Philippines are home to exceptional agents and IT developers with a customer service culture that exceeds client expectations. Our Philippine-based senior management team has been with the business since its inception and is integral to maintaining our local expertise advantage.