Industry Case Studies : Utilities

Customer Care and Revenue Assurance for a Leading Utility

Our relationship with one of the largest energy providers in the US began with a 10-seat pilot in 2002 providing customer service to the client's electric customers. What began as purely a voice program has expanded to include email and back-office revenue support. Today, the program has grown to almost 1,000 TELUS customer service representatives handling hundreds of thousands of phone, email and back-office transactions every month.

Download PDF