Consumer Electronics BPO: Back Office Administration

With the need to maintain margins, one strategy is to outsource non-core functions to alleviate overhead costs. Our back-office services help clients realize significant cost savings, going beyond telephone services to include a range of customer administration activities, including account maintenance and plan switches. Our off-phone activities are designed to help our clients streamline their customer management needs, allowing them to focus on their core business.

We provide the following off-phone activities designed to help our clients streamline back-office and customer administration:

• Order processing
• Enrolment processing
• Account maintenance
• Plan switches
• Warranty management
• Pattern/program analysis
• Promotion management and fulfillment
• Mailing list/survey generation