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Consumer Electronics BPO: Customer Care

In the face of increasing costs and decreasing margins, consumer electronics and technology providers are under tremendous pressure to provide top-notch customer care. At TELUS International, we protect your brand by preserving the level of service your customers expect. Delivered via voice, email and online chat channels, our award-winning customer care results in exceptional performance metrics.

Our goal is to add value to your business by focusing on the customer experience. Our customer care services include:

  • General and billing inquiries
  • Product information
  • Order processing
  • Delivery status
  • Disputes handling
  • Payment processing
  • Warranty programs
  • Trade-in programs
  • Upgrade programs
  • Returns and recalls
  • Missing, wrong and damaged goods
  • Fulfilment programs
  • Customized programs to reinforce your brand

Client snapshot:

TELUS International has become a source of best practices and process leadership for our clients. Take the experience of one of our video game clients, for example. Our skilled agents have consistently exceeded all customer satisfaction (CSAT) metrics – even helping the client earn a Gartner CRM Excellence Award for superior customer service.

Client quote:

“TELUS International has earned our trust which has lead to an expansion of our business relationship from providing customer service to now also managing inbound sales and technical support across voice and chat platforms.

As our business needs have changed, TELUS International has changed with them. TELUS International’s flexibility, proactive approach to their business, and readiness to work with their customers as they develop new services, are the reasons TELUS continues to be an important partner for us." - One of the world's leading computer manufacturers

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