Upcoming events
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Customer Experience Management in Telecoms
Feb 14 - Feb 16, 2012
Event Details
Miami, Florida
Consumer Electronics BPO: Sales & Marketing
TELUS International handles millions of sales calls each year – directly contributing to our clients’ revenue streams. Our agents have experience positioning products, handling objections and closing sales.
Our sales and marketing support services include:
- Proactive and reactive chat programs
- Customer acquisition programs
- Onboarding/welcome programs
- Customer retention programs
- Win-back and loyalty programs
- Inbound and outbound sales
- Cross-sell and up-sell sales
Client snapshot:
Take the experience of a leading computer manufacturer, for example. After partnering with TELUS International, the client was able to transform a necessary support queue into a significant revenue-generating opportunity with increased close rates and average order values. TELUS International also pioneered the use of an online chat sales channel, generating millions in additional sales for the client.
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