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Financial Services Business Process Outsourcing.

Customer care

Deliver exceptional customer interactions using multiple communications channels including voice, email, web and chat.

Customer onboarding

Proactively engage your new account holders with carefully timed touch points over the critical first 90 days.

Administration & risk management

Extend your core staff using our agents to monitor the movement of funds and detect financial abuse.

Sales and marketing

Extend your sales reach. Our customer service reps can directly contribute to your bottom line.

Collections

Improve recoup success for loans and credit cards without impacting customer relationships.

Complementary solutions

Your contact center program can be part of a larger customized solution covering IT support, application development, service desk outsourcing & more.

Leading companies trust their brands to TELUS International

TELUS International serves some of the world’s largest financial services clients, including banks, credit card originators, clearing houses and corporate financing divisions.

  • Leading provider of prepaid card solutions
  • Global clearing & settlement provider
  • A top issuer of VISA credit cards
  • Top financial institution in Canada

Reinvent the customer experience

TELUS International can help financial services firms address their customer experience challenges with our cost-effective, proven solutions.

Our solutions:

Our contact center solutions are delivered from strategic locations throughout North America, Latin America and Asia. With support available in English, Spanish and/or French, our highly-skilled, yet cost-effective, customer service representatives focus on exceptional customer interactions every time.

Case studies:

Improving Client Revenue by Reducing Waiver per Call

Research

  • Download brochures

    Financial services outsourcing

  • Download white papers

    The Future Consumer and Financial Service Providers - The TELUS-sponsored white paper by IDC Financial Insights investigates consumer preferences for interacting with their institution.

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