Financial Services BPO: Risk Management Services

In the competitive financial services marketplace, businesses need to stay ahead of the changing needs of their customers. Financial administration requires skilled professionals with well-developed analytical and decision making skills. At TELUS International, our agents are trained to handle complex financial administration tasks. Most importantly, as an extension of your business and brand, our agents focus on establishing relationships with your customers.

For more complex financial tasks, our Finance Officers and Tier 2 agents provide extra assistance in locating and posting funds, settling disputes and directly handling escalated customer issues. Our risk management and fraud prevention program has received client recognition for monitoring the movement of funds and detecting financial abuse.

The following financial administration services are offered by TELUS International:

• Debit card chargeback processing
• Risk management
• Fraud prevention analysis
• Credit posting
• Invoice reporting and analysis
• Disputes handling