Financial Services BPO: Collections Services

Our agents have a proven track record in collection management covering commercial, personal, and mortgage loans, as well as credit card collections. By identifying early-stage collection requests, segmenting customers on ability to pay, and working hours when customers are more likely at home (e.g. weekends and evenings), we can help recover a significant portion of your costs.

In every case, our agents review account history before making contact with customers to ensure proper handling. With focused metrics around “promises made vs. promises kept and payment received,” our services include:

• Soft collections (client-facing and back-office)
• Review of delinquent accounts
• Inbound correspondence review
• Friendly reminders
• Notification alerts
• Late fees
• Waiving fees
• Payment disputes
• Transfers of debits and credits according to client policies
• Fraud investigations
• Account reconciliation

Please contact us for further details around our recoup success.