Contact an outsourcing expert
(Toll free North America)
Utilities BPO: Outsourcing & Customer Relationship Services.
Deliver exceptional customer care in English and/or Spanish with our 24x7 award-winning voice, email, web, and chat channels.
Leverage proactive outbound or inbound information provisioning to educate your consumers on the ROI of participation.
Revenue growth and sales
Become more proactive and marketing minded via customer segmentation and quicker market entry.
Revenue assurance and collections
Discover a balance between improving collections without impacting customer relationships.
Streamline your customer administration needs, including back-office programs for revenue management.
Focus on your expertise of delivering power, while we take care of customer service and engagement.
Leading companies trust their brands to TELUS International
We help some of the world's leading companies, including large North American utilities, be more interactive, responsive and transparent.
- One of the largest electric utilities in the United States
- Awarded Global Outsourcing 100 - Best 5 Companies by Industry Focus, Utilities
- A top provider of home energy efficiency solutions
Partnering for the new energy economy
By partnering with TELUS International, utilities can focus on their expertise of delivering power, while we take care of customer service and engagement.
TELUS International contact center solutions are delivered from strategic locations throughout North America, Latin America and Asia. With support available in English, Spanish and/or French, our highly-skilled, yet cost-effective, customer service representations focus on exceptional customer service interactions every time.