Utilities BPO: Customer Education Services

With increased energy demands, utilities need to ensure active participation from their consumers. Consumers must be motivated to engage in cost cutting and conservation efforts. The challenge is to educate consumers on the ROI of participation. Our agents can undertake inbound and outbound information provisioning programs to educate your consumers. Whether it’s conducting outbound awareness campaigns around smart meters and time-of-use incentives, or providing inbound information lines or web chat promoting the benefits of energy alternatives, our agents can represent your company and brand in the most professional, knowledgeable manner.

Sample customer education programs:

• Smart metering impacts
• Tools for energy management
• Energy efficiency programs and incentives
• Demand response programs and incentives
• New pricing and time-of-use billing education
• Automated connect and disconnect education