Utilities BPO: Back Office Administration Outsourcing

We provide many off-phone activities designed to help utilities streamline their customer administration needs including enhancing meter-to-cash initiatives and reducing bad debt. Services include:

• Order processing
• Account maintenance
• Collections
• Fraud investigations
• Unique billing issues analysis
• Pattern analysis
• Program analysis

TELUS International was the only vendor selected to complement one client’s revenue management division. By utilizing highly-skilled, cost-effective resources, we helped the utility analyze unique billing exceptions as means to enhance their revenue assurance practices.