Voice Services: Wholesale Toll Services

Our Wholesale Toll Services provide IP and switched-based wholesale customers with a portfolio of competitive voice offerings that can be packaged for their own business or residential customers. Our portfolio includes voice offerings for Domestic calls (Canada/US), International destinations (calls terminating on landline and mobile phones), and inbound calls.

IP and TDM interconnections are available from a number of switch locations across Canada and the United States. Our high-quality network minimizes the occurrence of noise, echo, delay, cross-talk and dropouts, even during peak traffic periods enabling TELUS to provide high-quality terminations. 1-second increments ensure competitively priced toll terminations to destinations worldwide based on volume and term commitments.

TELUS collect services

Collect, North American Directory Assistance and General Operator Support services are available across Canada, and the United States for global carriers. The service is supported by a fully-automated collect platform and 24x7 live operator and directory assistance. Service options include an automated English/French Interactive Voice Response (IVR) collect platform and live operator support; real time Billed Number Screening (BNS) and Line Information Database (LIDB) screening.

TELUS' collect services increase your profitability in delivering collect, operator and directory assistance to your customers and provide opportunities for increased revenues.

Real-time validation of calls reduces fraud and uncollectibles. TELUS-generated billing records, reduce foreign operator hold time and reduced settlement expense on sent paid traffic further decreasing costs.