Contact Center & Business Process Outsourcing.

Customer care

Provide exceptional customer interactions using multiple channels including voice, email, web and chat.

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Technical support

Focus on first call resolution while meeting quality and customer satisfaction goals.

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Sales and marketing

Grow your revenue stream with agents skilled at positioning products, handling objections and closing sales.

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Collections

Improve revenue assurance with early-stage and soft collections focused on maintaining customer relationships.

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Market research

Access our proven tactful and tactical information gathering programs from demographic collation to complex surveys.

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Back-office administration

Let us streamline your customer administration needs from order processing to in-depth analytical work.

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Complementary solutions

Your contact center program can be part of a larger customized solution covering IT support, application development, service desk outsourcing and more.

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A well-run outsourced contact center can be a source of innovation and best practices while providing significant cost savings.

Our solutions:

TELUS International contact center solutions are delivered from strategic locations throughout North America, Latin America and Asia. With support available in English, Spanish and/or French, our highly-skilled, yet cost-effective, customer service reps focus on exceptional customer interactions every time.

Put our proven ability to drive innovative customer contact solutions to work for your company.

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