Back Office Outsourcing, Back Office Services

Back-office administration, a key requirement of any business, is essential to effective management of customer needs. At TELUS International, our call center solutions go beyond telephone services to include a range of customer administration activities, including account maintenance and plan switches. Our off-phone activities are designed to help our clients streamline their customer management needs, allowing them to focus on their core competencies.

The following off-phone activities are provided to help our clients streamline customer administration:

• Invoicing
• Order processing
• Enrolment processing
• Account maintenance
• Plan switches
• Warranty management
• Pattern/program analysis
• Promotion management and fulfillment
• Mailing list/survey generation