Collection Services, Soft Collections Outsourcing

At TELUS International, we know that prompt intervention can significantly improve collection results without straining customer relationships. Our collections expertise spans banking, telecommunications, retail, education, and government industries. From bank loans, to mortgages, to credit cards and consumer loans, our agents have been handling early-stage collection requests for over ten years.

In every case, our agents review account history before making contact with customers to ensure proper handling. Our services include:

• Soft collections (client-facing and back-office)
• Review of delinquent accounts
• Inbound correspondence review
• Friendly reminders
• Notification alerts
• Late fees
• Waiving fees
• Payment disputes
• Transfers of debits and credits according to client policies
• Fraud investigations
• Account reconciliation

Our recoup examples will speak for themselves. To request data on our success rates, please contact us.