Help Desk Outsourcing, Remote Technical Support

Technical support services can be extensive, ranging from installation to troubleshooting to functional support. We work with leading companies across diverse industries, and our technical support practice handles many different types of calls. With a focus on providing the highest level of customer support, our TELUS International agents are trained in first call resolution, ensuring that customer satisfaction goals are met.

Our technical support services include:

Hardware and software troubleshooting
Hardware warranty support
Installation/removal
Operating system installation and functional support
Parts replacement
PC protection support
Program compatibility
Repair/contract services extension processing
Security support
Network administration
Database management
Internet and broadband support
Mobile devices support

Premium care technical support

TELUS International can assist with revenue generating opportunities that enhance the level of service provided to your customers. Our Premium Care Technical Support program offers a unique value-add or up-sell opportunity for your business. Using a pay-for-service model, highly skilled, technically certified agents can assist your customers with additional issues that reside outside your network and/or equipment.

Effective resolution, keeping customers happy

By partnering with reputable technical colleges, we have access to a large pool of technically savvy agents at lower cost. This includes agents with CompTIA A+ certification - an international, vendor-neutral certification recognized by major hardware and software vendors. In addition, our highly effective tiering system ensures that customers receive the appropriate support. From level 1 agents right up to our own technical containment unit, all teams provide solutions that satisfy and retain customers.

Client snapshot:

"Hands down the best experience I have had dealing with Single Point of Contact/Help Desk. The person that was helping took the time, knew what he was talking about and resolved the issue. Awesome work." - SPOC service desk customer

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