Managed Desktop Services & Solutions

TELUS International provides comprehensive desktop management services designed to meet the scalable needs of clients with simple to complex environments. We support desktops, laptops, mobile and thin computing devices, and provide all associated support services. Our end-to-end service provides full life cycle management -- from procurement to decommission, including infrastructure technology, software and support for all end-user devices.

Overview

If you're spending too much time and money on buying and maintaining desktops, TELUS International can help. With our Managed Desktop solution, we can procure, install, maintain and manage your desktop infrastructure for you - all for one monthly cost. Your IT resources focus on your business, and we focus on providing your users with reliable access to a desktop environment that they require to get their job done. Our modular approach allows you to tailor the right solution for your environment.

Available services include:

• Service Desk (24x7 coverage window)
• Endpoint Services
  • Hardware Maintenance Support (9x5 NBD Resolution SLA)
    Desk-side Support (9x5 coverage window)
  • Deployment and installation services
  • Moves, Adds, Changes and Decommissions
• Software Services
  • Desktop Image Management
  • Patch Management
  • Electronic Software Distribution
• Asset Management Services
• Procurement Services
• Security Services (Antivirus management)
• Professional Services
  • Desktop infrastructure assessment
  • Desktop standards management

Service level options

• Hardware Maintenance extended support hours up to 24x7
• Extended Desk-Side support window coverage up to 24x7
• Up to four hour resolution time SLA

Features and benefits

When you're dealing with your technology, it's best to be in the know - know what you're paying, know what you're planning and know what performance to expect. TELUS International Managed Desktop gives you insight into all three. You pay one monthly fee for the hardware and services you select. And defined service levels let you anticipate performance and support response.

Standardize your desktop environment

• Minimize the number of images
• Refresh outdated equipment with business-class desktops and laptops

Focus on your core business:

• Build key competencies of your IT team
• Eliminate mundane desktop management tasks
• Realize scalability as your organization grows

Realize financial benefits:

• Reduce costs
• Establish predictable monthly IT expenditures
• Reduce your IT infrastructure risk through well-managed changes and ongoing compliance checks

Deliver consistently excellent service:

• Utilize proven processes and industry-leading tools
• Access TELUS International's resource pool of experienced professionals
• Improve desktop user productivity by minimizing downtime due to vulnerabilities and outdated software
• Comply more easily with corporate governance and regulatory standards