Managed Server Services

Server management is a key service offering for TELUS International's IT Infrastructure capabilities. TELUS International supports over 14,500 UNIX and Intel servers in a wide variety of platforms and management levels.

Server management offerings cover the complete breadth of business requirements from simple monitoring to fully outsourced solutions, serving all customer segments and sizes from small businesses to large multi-national companies. We have the ability to manage servers in the customer's premise or in a TELUS International data center.

Overview

You want your servers running and available all the time. But you also want to direct your budget and resources to revenue-focused projects. With TELUS International Managed Servers, we take on the day-to-day management of your servers. You receive guaranteed, flexible performance with predictable monthly costs that include hardware, software and management.

• Choose from Basic or Enhanced management options, depending on your business needs
• Day to day management includes proactive monitoring and reporting on server activity

Key features and benefits

Managing servers effectively requires technology. And that normally means that you have to spend money to buy it, implement it and maintain it. With TELUS International Managed Servers, you get the technology and the expertise. We invest in the latest equipment from leading vendors, and our 1000+ team of experts employs proven management practices. So you spend less and work less to improve server service levels.

• Achieve availability and consistent performance for business-critical servers
• Enhanced management offers 30 minute response during business hours and two hour response on evenings and weekends
• Combine Managed Servers with other TELUS International network, voice and application management offerings

Managed servers basic service

Managed Servers Basic Service includes monitoring of critical application services using predefined key performance indicators

• Thresholds
• Health (availability)
• Alert

This includes:

• 24/7 monitoring
• Basic monitoring of server infrastructure
• Notification when server health impacts service levels
• Reporting through client self-service Portal
• Standard backup/restore monitoring

Supported Operating Systems include:

• Windows Platform
• HP-UX (Unix)
• Sun Solaris (Unix)

Managed servers enhanced service

The Enhanced Managed Server Service includes all of the components of the Basic Service plus:

• Enhanced Service (basic service +)
• Quick response to critical incidents - 30 minutes on business days, two hours evenings/weekends via page
• TELUS International responds to trouble tickets and manages change
• TELUS International is responsible for health and availability with service level agreement
• On-site support if necessary