Service Desk Management Services

The Service Desk functions as a Single Point of Contact (SPOC) to provide users with the help they need to restore their service as quickly as possible with a minimum amount of disruption and downtime. The SPOC model is important as it is designed to save users time when they are needing to resolve their technology issues.

Overview

One phone call, one email, one message, one click. That's all it takes for your employees to get the help they need. And that's all it takes for you to improve service in your IT environment. Our service desk is open 24 hours a day, seven days a week, 365 days a year and provides customer request management, problem tracking and help desk services. Our certified, knowledgeable agents use the best technology and practices to identify requests or problems and respond quickly and professionally.

Reduce in-house training costs
Provide a better desktop experience for your users
Obtain fast, courteous and efficient service from a trusted source

Key features and benefits

Understand and control your IT costs while providing better overall IT service quality. You can focus on your business - TELUS International will provide the service and support to improve the productivity of your end-users.

Proactive approach to eliminate repeat problems
Service levels to measure and improve service
Follow-up to ensure customer satisfaction of incident resolution

What it includes

TELUS International Service Desk provides the technology, the expertise and the people to deliver the IT support that your employees and customers need. Calls are automatically routed to the right people, with the right skills and remote management tools to resolve them quickly. Service Desk responsibilities include: