TELUS International: The Social Contact Center.
- Social Customer Care - How Companies Stack Up
Contact Center Pipeline
- Metrics for Running an Effective Social Care Operation
- Measuring your Company’s Social Care Efforts
Retail Online Integration
- Moving Beyond Likes and Follows
Social Media Today
- Five Best Practices for Social Media Care
IT Business Edge
Metrics & ROI for Social Care
Panel: TELUS International, Oracle, Kenna Inc.
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