Contact an outsourcing expert
1.800.306.1586
(Toll free North America)
1.780.392.0160
(Global)
Upcoming events
-
14th Annual Call Center Week
Jun 10 - Jun 14, 2013
Las Vegas, Nevada -
Customer Contact 2013 – West, Frost & Sullivan
Oct 20 - Oct 21, 2013
Tucson, Arizona -
TELUS Day of Giving – Central America
Oct 26 - Nov 16, 2013
Central America
TELUS International: The Social Contact Center.
Resources
White Papers:
- Benchmarking Social Media Customer Service
Best Practices for Social Care - Measuring Social Media in the Contact Center
Metrics & ROI for Social Care
Featured Articles:
- Social Customer Care - How Companies Stack Up
Contact Center Pipeline - Metrics for Running an Effective Social Care Operation
1to1 Media - Measuring your Company’s Social Care Efforts
Retail Online Integration - Moving Beyond Likes and Follows
Social Media Today - Five Best Practices for Social Media Care
IT Business Edge
Related Research:
Webinars
Metrics & ROI for Social Care
Panel: TELUS International, Oracle, Kenna Inc.
Talk to our contact center experts!
We help our clients succeed in launching new and innovative customer service and sales channels. Our approach puts your customers first. Connect with us to learn more!
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