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TELUS International: CSR insight paper

Outsourcing for Social Good: A BPO Perspective

The Business Process Outsourcing (BPO) industry was born out of a desire to cut operating costs. However, the industry is changing considerably. Today, progressive BPOs are focused on creating an exceptional customer experience while delivering top-line value to their clients in a way that also addresses social inequities in the countries where they operate.

At the same time, clients are evaluating BPO suppliers on more than the conventional value proposition. Clients have come to recognize that Corporate Social Responsibility (CSR) is a vital way to assess the values of a company.

Partnering with Impakt Corporation, a leading global CSR consultancy, TELUS International explores why corporate social responsibility is becoming so important to the BPO industry and its clients, including the ability to create meaningful social change along with better business performance.


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