business process outsourcing

At TELUS International, our core business is managing your non-core processes. Whether you need to improve or integrate technologies involving critical and resource intensive business processes such as finance and accounting, human resources, customer relationship management or e.procurement, we have the solutions to help you gain maximum efficiency and achieve a competitive advantage without making a substantial capital investment. For example, as the global arm of a multi-billion dollar telecommunications company, TELUS International has substantial expertise in launching and marketing wireless products for various carriers. The result has been quicker time to market, increased market share and better customer service levels.

Case Studies

Improving operational efficiency in health care

A large hospital needed an efficient way to manage patient records and track inventory in all departments.

Simplifying the business of a global underwriter and broker

A major global underwriter and brokerage firm needed to enhance services and simplify its business operations.