contact center solutions

TELUS International has become one of the leading providers of flexible and scalable contact center solutions operating some of the most sophisticated centers throughout North America, Central America and Asia. Linked by state-of-the-art technology and processes, our team can combine the most appropriate onshore, nearshore and offshore resources to provide a unified customer experience.

Acting as an extension of your business, and most importantly, your brand, TELUS International can:

We provide customer service and billing inquiries for major utilities, sell computer equipment and peripherals for a major manufacturer and answer directory questions for a major telco. Our services include:

Customer care

Our award-winning Customer Care Practice revolves around continuously improving the experience of our clients. Delivered via voice, email and chat channels, we implement innovative processes that result in exceptional performance metrics. Customer care services include:

Technical support

Our Technical Support Practice handles many types of calls across diverse industries. TELUS International agents are trained to focus on first call resolution, while meeting quality and customer satisfaction goals. Technical support services include:

Sales

TELUS International agents handle millions of sales calls each year – directly contributing to our clients’ revenue streams. We have an excellent track record for meeting Average Order Values and Close Rates. Our sales support services include:

Customer administration

We provide many off-phone activities designed to help clients streamline their customer administration needs:

Market research

TELUS International has proven adept at tactful and tactical information gathering. We do this work across many industries, for demographic collation as well as complex surveys. Market research services include:

Directory assistance

TELUS International supplies telephone and wireless users with directory lookup services from listings across the United States and Canada. Our agents handle millions of calls per month. Recently, the Paisley Group recognized TELUS as the top national directory assistance provider based on excellence in customer care and customer fulfilment.

Awards and recognition

TELUS International is recognized as a leader in the global contact center industry. Achievements include:

Our clients

TELUS International serves some of the world's largest and most demanding clients. Industries served include:

  • Telecommunications
  • Information technology
  • Manufacturing and consumer electronics
  • Energy and Utilities
  • Financial Services
  • Travel and hospitality
  • Market research