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TELUS International white paper

8 Habits of Highly Ineffective Outsourcing Relationships – with Everest Group

Sponsored by TELUS International

Outsourcing activity in the contact center market is at its highest level in five years. This increased transaction activity represents not only new demand for outsourced services, but also reflects an environment where many enterprises have matured in their outsourcing experiences, and are now in a more educated position to reevaluate their current deals.

To assist enterprises in maximizing the value from their contact center outsourcing relationships, this report:

  • Examines key symptoms of suboptimal relationships
  • Provides recommendations for structuring strategic partnerships
  • Assesses implications for structuring a high impact portfolio


Sample Pages

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