
Solutions and Services
End-to-end service innovation
Solutions and Services
End-to-end service innovation
Design - Strategy & Innovation
We’re passionate about making life easier for customers - and for businesses. With our intuitive digital design approach, we help brands design next-gen business practices based not only on transforming technology, but also on transforming processes and culture. Our global teams design human-centered, data-driven digital experiences to enhance brand loyalty.
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High-performance AI requires high-quality data
It’s crucial to use clean, high-quality data to train your machine learning models. We provide AI training data at scale with our global community - 1 million strong - of AI experts.
Improve your AI today
Enabling the breakthroughs of tomorrow, today
iLabs is TELUS International’s investment in R&D where innovators, researchers and visionaries collaborate to explore emerging customer experience tech to disrupt the future.
Co-create with iLabsFuel iX: AI-fueled intelligent experiences
Discover our end-to-end customer experience solution, backed by the power of generative AI and designed to help you meet critical CX business needs faster than ever before.
Learn moreSupporting your generative AI journey
Learn how our robust AI Data Solutions can help advance your generative AI initiatives with content generation, dataset engineering, model validation and more.
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Placing people first in all that we do
For over 18 years, we have carefully cultivated our caring culture by ensuring the best fit and alignment with the individuals who join our team, the clients we choose to work with, and the manner in which we run our business every day. We refer to our unique approach as our Culture Value Chain - the connection between corporate culture and better business outcomes.
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World-class employee engagement
- Kincentric
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Team members
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Customer Experience Excellence
We're proud of our proven industry track record. Over the years, this includes over 120 award-wins for customer experience and support innovation.





Let’s connect and drive CX innovation
Learn how we can transform your customer experience organization today.
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