We’re passionate about making life easier for customers - and for businesses. With our intuitive digital design approach, we help brands design next-gen business practices based not only on transforming technology, but also on transforming processes and culture. Our global teams design human-centered, data-driven digital experiences to enhance brand loyalty.
Formulate actionable digital strategies, roadmaps and scalable processes to transform your business and enhance your CX outcomes.
Leverage our Centers of Excellence and iLabs to combine the best of digital tech and empathetic human experiences.
Via design thinking and extensive usability evaluation, create intuitive digital products that deliver meaningful customer experiences.
Evaluate processes - including customer, employee and system journey mapping - to redesign and/or continuously improve CX.
Our clients include over 600 companies who believe that customer experience is critical to their success.
It’s crucial to use clean, high-quality data to train your machine learning models. We provide AI training data at scale with our global community - 1 million strong - of AI experts.
iLabs is TELUS International’s investment in R&D where innovators, researchers and visionaries collaborate to explore emerging customer experience tech to disrupt the future.
Discover our intelligent assistant platform for delightful conversations. See how top brands use our platform to enhance their CX operations. Request a demo.
For over 15 years, we have carefully cultivated our caring culture by ensuring the best fit and alignment with the individuals who join our team, the clients we choose to work with, and the manner in which we run our business every day. We refer to our unique approach as our Culture Value Chain - the connection between corporate culture and better business outcomes.
World-class employee engagement
56,000+ team members
Countries of operation
We're proud of our proven industry track record. Over the years, this includes over 120 award-wins for customer experience and support innovation.