Next-generation, digitally-led customer experiences

We are a leading digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.

Connect with our digital CX experts

Solutions and Services

End-to-end service innovation

Solutions and Services

End-to-end service innovation

Design - Strategy & Innovation

We’re passionate about making life easier for customers - and for businesses. With our intuitive digital design approach, we help brands design next-gen business practices based not only on transforming technology, but also on transforming processes and culture. Our global teams design human-centered, data-driven digital experiences to enhance brand loyalty.

Managed Solutions

Deliver the best in CX enablement from learning services to workforce management to global contact center operations including cloud and work-from-home.

Omnichannel CX

Provide seamless, consistent and personalized experiences to customers across all channels and devices covering care, sales, tech support and more.

Trust & Safety

Keep users safe and your online reputation protected with our content moderation, fraud prevention and other proven trust & safety programs.

360 Customer Analytics

Enable powerful, predictive insights by integrating data from all customer touchpoints and devices for a 360-degree view of your customer and their CX journey.

Managed Solutions

Deliver the best in CX enablement from learning services to workforce management to global contact center operations including cloud and work-from-home.

Omnichannel CX

Provide seamless, consistent and personalized experiences to customers across all channels and devices covering care, sales, tech support and more.

Trust & Safety

Keep users safe and your online reputation protected with our content moderation, fraud prevention and other proven trust & safety programs.

360 Customer Analytics

Enable powerful, predictive insights by integrating data from all customer touchpoints and devices for a 360-degree view of your customer and their CX journey.

Industries

Tailored solutions that support the full digital CX journey

Our clients include over 600 companies who believe that customer experience is critical to their success.

See our industry experience

Communications & Media

Travel & Hospitality

Ecommerce

Technology

Fintech & Financial Services

Games

Healthcare

Enabling the breakthroughs of tomorrow, today

iLabs is TELUS International’s investment in R&D where innovators, researchers and visionaries collaborate to explore emerging customer experience tech to disrupt the future.

Co-create with iLabs

More than your average chatbot

Discover our intelligent assistant platform for delightful conversations. See how top brands use our platform to enhance their CX operations. Request a demo.

Take a look

CX innovation podcast

Discover TELUS International Studios, a podcast where industry game-changers share their CX and digital transformation wisdom.

Take a listen

Digital CX resources

Looking for digital CX inspiration and thought leadership? Check out our latest articles and research featuring industry analysts, top brands and CX gurus.

Get inspired

People and Culture

Placing people first in all that we do

For over 15 years, we have carefully cultivated our caring culture by ensuring the best fit and alignment with the individuals who join our team, the clients we choose to work with, and the manner in which we run our business every day. We refer to our unique approach as our Culture Value Chain - the connection between corporate culture and better business outcomes.

Learn about our Culture Value Chain

World-class employee engagement

―Kincentric

Team members

Countries of operation