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Next-generation, digitally-led customer experiences

We are a leading digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.
Connect with our digital CX experts
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Solutions and Services

End-to-end service innovation

Solutions and Services

End-to-end service innovation

Design - Strategy & Innovation

We’re passionate about making life easier for customers - and for businesses. With our intuitive digital design approach, we help brands design next-gen business practices based not only on transforming technology, but also on transforming processes and culture. Our global teams design human-centered, data-driven digital experiences to enhance brand loyalty.

Digital Strategy

Formulate actionable digital strategies, roadmaps and scalable processes to transform your business and enhance your CX outcomes.

Innovation Ideation

Leverage our Centers of Excellence and iLabs to combine the best of digital tech and empathetic human experiences.

UX / UI Design

Via design thinking and extensive usability evaluation, create intuitive digital products that deliver meaningful customer experiences.

CX Process Consulting

Evaluate processes - including customer, employee and system journey mapping - to redesign and/or continuously improve CX.

Industries

Tailored solutions that support the full digital CX journey

Our clients include over 600 companies who believe that customer experience is critical to their success.

A busy street with traffic and people, which have been highlighted for AI data software

High-performance AI requires high-quality data

It’s crucial to use clean, high-quality data to train your machine learning models. We provide AI training data at scale with our global community - 1 million strong - of AI experts.

Enabling the breakthroughs of tomorrow, today

iLabs is TELUS International’s investment in R&D where innovators, researchers and visionaries collaborate to explore emerging customer experience tech to disrupt the future.

More than your average chatbot

Discover our intelligent assistant platform for delightful conversations. See how top brands use our platform to enhance their CX operations. Request a demo.

CX innovation podcast

Discover TELUS International Studios, a podcast where industry game-changers share their CX and digital transformation wisdom.

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People and Culture

Placing people first in all that we do

For over 16 years, we have carefully cultivated our caring culture by ensuring the best fit and alignment with the individuals who join our team, the clients we choose to work with, and the manner in which we run our business every day. We refer to our unique approach as our Culture Value Chain - the connection between corporate culture and better business outcomes.

World-class employee engagement

Kincentric

58,000+ team members

Countries of operation

Airbnb logo
dish logo
Epic Games logo
Google logo
Jam City Logo
Koodo logo
Nordeus logo
ooma-logo
spectrum logo
Zynga logo

Awards & Recognition

Customer Experience Excellence

We're proud of our proven industry track record. Over the years, this includes over 120 award-wins for customer experience and support innovation.

  • IAOP Global Outsourcing 100
  • NelsonHall NEAT logo
  • Business Intelligence Group Excellence in Customer Service Award
  • Peak Leader 2020
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Let’s connect and drive CX innovation

Learn how we can transform your customer experience organization today.