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Next-generation, digitally-led customer experiences

We are a leading digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.

Connect with our digital CX experts

Solutions and Services

End-to-end service innovation

Design - Strategy & Innovation

We’re passionate about making life easier for customers - and for businesses. With our intuitive digital design approach, we help brands design next-gen business practices based not only on transforming technology, but also on transforming processes and culture. Our global teams design human-centered, data-driven digital experiences to enhance brand loyalty.

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Tailored solutions that support the full digital CX journey

Our clients include over 650 companies who believe that customer experience is critical to their success.

See our industry experience
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High-performance AI requires high-quality data

It’s crucial to use clean, high-quality data to train your machine learning models. We provide AI training data at scale with our global community - 1 million strong - of AI experts.

Improve your AI today
Smart and resilient supply chains

Enabling the breakthroughs of tomorrow, today

iLabs is TELUS International’s investment in R&D where innovators, researchers and visionaries collaborate to explore emerging customer experience tech to disrupt the future.

Co-create with iLabs

More than your average chatbot

Discover our intelligent assistant platform for delightful conversations. See how top brands use our platform to enhance their CX operations. Request a demo.

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Supporting your generative AI journey

Learn how TELUS International AI Data Solutions can help advance your generative AI initiatives with our content generation, dataset engineering, model validation and more.

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People and Culture

Placing people first in all that we do

For over 18 years, we have carefully cultivated our caring culture by ensuring the best fit and alignment with the individuals who join our team, the clients we choose to work with, and the manner in which we run our business every day. We refer to our unique approach as our Culture Value Chain - the connection between corporate culture and better business outcomes.

Learn about our Culture Value Chain
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    World-class employee engagement

    - Kincentric

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    Team members

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    Countries of operation

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Awards & Recognition

Customer Experience Excellence

We're proud of our proven industry track record. Over the years, this includes over 120 award-wins for customer experience and support innovation.

IAOP Global Outsourcing 100 logo with 2023 in the background
Winner badge for Achievers 50 most engaged workplaces 2023
2023 Excellence in Customer Service Award Logo
Forbes the best employers for diversity 2022
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Let’s connect and drive CX innovation

Learn how we can transform your customer experience organization today.

Contact us