AI-fueled customer experience partner of choice

Our brand refresh is coming soon! TELUS International to become TELUS Digital Experience.

Learn more about our new name

Solutions and Services

End-to-end service innovation

Design - Strategy & Innovation

We’re passionate about making life easier for customers - and for businesses. With our intuitive digital design approach, we help brands design next-gen business practices based not only on transforming technology, but also on transforming processes and culture. Our global teams design human-centered, data-driven digital experiences to enhance brand loyalty.

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Industries

Tailored solutions that support the full digital CX journey

Our clients include over 650 companies who believe that customer experience is critical to their success.

See our industry experience
A busy street with traffic and people, which have been highlighted for AI data software

High-performance AI requires high-quality data

It’s crucial to use clean, high-quality data to train your machine learning models. We provide AI training data at scale with our global community - 1 million strong - of AI experts.

Improve your AI today
Smart and resilient supply chains

Enabling the breakthroughs of tomorrow, today

iLabs is TELUS International’s investment in R&D where innovators, researchers and visionaries collaborate to explore emerging customer experience tech to disrupt the future.

Co-create with iLabs
Fuel iX icon

Fuel iX: AI-fueled intelligent experiences

Discover our end-to-end customer experience solution, backed by the power of generative AI and designed to help you meet critical CX business needs faster than ever before.

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Supporting your generative AI journey

Learn how our robust AI Data Solutions can help advance your generative AI initiatives with content generation, dataset engineering, model validation and more.

Explore
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People and Culture

Placing people first in all that we do

For over 19 years, we have carefully cultivated our caring culture by ensuring the best fit and alignment with the individuals who join our team, the clients we choose to work with, and the manner in which we run our business every day. We refer to our unique approach as our Culture Value Chain - the connection between corporate culture and better business outcomes.

Learn about our Culture Value Chain
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    World-class employee engagement

    Kincentric

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    Countries of operation

Airbnb logodish logoEpic Games logoGoogle logoJam City LogoKoodo logoMicrosoft logoooma-logospectrum logoSupercellZynga logo
Awards & Recognition

Customer Experience Excellence

We're proud of our proven industry track record. Over the years, this includes over 120 award-wins for customer experience and support innovation.

Logo for IAOP 2024 Global Outsourcing 100
Business Intelligence Group Excellence in Customer Service Award logo
Winner badge for Achievers 50 most engaged workplaces 2023
Everest Group
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Let’s connect and drive CX innovation

Learn how we can transform your customer experience organization today.

Contact us