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Next-generation, digitally-led customer experiences

We are a leading digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.

Connect with our digital CX experts
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News: TELUS International announces agreement to acquire WillowTree

Solutions and Services

End-to-end service innovation

Design - Strategy & Innovation

We’re passionate about making life easier for customers - and for businesses. With our intuitive digital design approach, we help brands design next-gen business practices based not only on transforming technology, but also on transforming processes and culture. Our global teams design human-centered, data-driven digital experiences to enhance brand loyalty.

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Industries

Tailored solutions that support the full digital CX journey

Our clients include over 600 companies who believe that customer experience is critical to their success.

See our industry experience
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High-performance AI requires high-quality data

It’s crucial to use clean, high-quality data to train your machine learning models. We provide AI training data at scale with our global community - 1 million strong - of AI experts.

Improve your AI today
Smart and resilient supply chains

Enabling the breakthroughs of tomorrow, today

iLabs is TELUS International’s investment in R&D where innovators, researchers and visionaries collaborate to explore emerging customer experience tech to disrupt the future.

Co-create with iLabs

More than your average chatbot

Discover our intelligent assistant platform for delightful conversations. See how top brands use our platform to enhance their CX operations. Request a demo.

Take a look

CX innovation podcast

Discover TELUS International Studios, a podcast where industry game-changers share their CX and digital transformation wisdom.

Take a listen
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People and Culture

Placing people first in all that we do

For over 17 years, we have carefully cultivated our caring culture by ensuring the best fit and alignment with the individuals who join our team, the clients we choose to work with, and the manner in which we run our business every day. We refer to our unique approach as our Culture Value Chain - the connection between corporate culture and better business outcomes.

Learn about our Culture Value Chain
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    World-class employee engagement

    - Kincentric

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    Countries of operation

Airbnb logodish logoEpic Games logoGoogle logoJam City LogoKoodo logoNordeus logoooma-logospectrum logoZynga logo
Awards & Recognition

Customer Experience Excellence

We're proud of our proven industry track record. Over the years, this includes over 120 award-wins for customer experience and support innovation.

IAOP Global Outsourcing 100 logo with 2022 in the background
Excellence in Customer Service Award Logo
Nelson Hall Neat Leader 2021 Award
Achievers 50 Most Engaged Workplaces award logo
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Let’s connect and drive CX innovation

Learn how we can transform your customer experience organization today.

Contact us