Placing customers & human connection first
Accelerating digital experiences through culture and innovation.
As a customer experience innovator, we design, build and deliver next-gen digital solutions for global and disruptive brands. Our integrated digital experience (DX) and customer experience (CX) solutions focus on building human connections without ever losing sight of what matters most – the value of corporate culture and its impact on engagement and innovation.
World-class employee engagement scores
― Aon
Lower attrition rates vs. competitors
End-to-end service innovation
Awards & Recognition
Digital Excellence
At TELUS International, we focus on lean, agile, human-centered design.
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Thought Leadership
Best practices for superior customer service through text message
Customer Service Channels
Survey says: How to avoid customer feedback fatigue
CX Best Practices
How to combat fake reviews and reduce negative online comments
CX Best Practices
Best practices for personalizing the customer experience
CX Best Practices
Locations
Global Coverage
Almost 40,000 team members deliver integrated customer experience and next-gen digital IT solutions in over 40 languages to some of the world’s largest and most respected brands – all from the best outsourcing destinations.
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Team members
Countries
A few of our valued DX & CX partners
