Next-generation, digitally-led customer experiences
Solutions and Services
End-to-end service innovation
Solutions and Services
End-to-end service innovation
Design - Strategy & Innovation
We’re passionate about making life easier for customers - and for businesses. With our intuitive digital design approach, we help brands design next-gen business practices based not only on transforming technology, but also on transforming processes and culture. Our global teams design human-centered, data-driven digital experiences to enhance brand loyalty.
Digital Strategy
Formulate actionable digital strategies, roadmaps and scalable processes to transform your business and enhance your CX outcomes.
Innovation Ideation
Leverage our Centers of Excellence and iLabs to combine the best of digital tech and empathetic human experiences.
UX / UI Design
Via design thinking and extensive usability evaluation, create intuitive digital products that deliver meaningful customer experiences.
CX Process Consulting
Evaluate processes - including customer, employee and system journey mapping - to redesign and/or continuously improve CX.
Industries
Tailored solutions that support the full digital CX journey
Our clients include over 600 companies who believe that customer experience is critical to their success.
Communications & Media
Healthcare
Tech & Games
Ecommerce & Fintech
Travel & Hospitality
Enabling the breakthroughs of tomorrow, today
iLabs is TELUS International’s investment in R&D where innovators, researchers and visionaries collaborate to explore emerging customer experience tech to disrupt the future.
More than your average chatbot
Discover our intelligent assistant platform for delightful conversations. See how top brands use our platform to enhance their CX operations. Request a demo.
CX innovation podcast
Discover TELUS International Studios, a podcast where industry game-changers share their CX and digital transformation wisdom.
Digital CX resources
Looking for digital CX inspiration and thought leadership? Check out our latest articles and research featuring industry analysts, top brands and CX gurus.
People and Culture
Placing people first in all that we do
For over 15 years, we have carefully cultivated our caring culture by ensuring the best fit and alignment with the individuals who join our team, the clients we choose to work with, and the manner in which we run our business every day. We refer to our unique approach as our Culture Value Chain - the connection between corporate culture and better business outcomes.
World-class employee engagement
―Kincentric
Team members
Countries of operation
Awards & Recognition
Digital Excellence
At TELUS International, we focus on lean, agile, human-centered design.
Let’s connect and drive CX innovation
Learn how we can transform your customer experience organization today.