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About Us

Hands down, our culture is our competitive advantage. It’s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It’s also what makes us stand out from the competition. We invite you to learn more, or better yet, come visit one of our global centers of excellence to see for yourself!

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It’s proven, a strong corporate culture leads to top-line growth.

Our integrated DX and CX solutions are focused on building human connections without ever losing sight of what matters most – the value of corporate culture and its impact on engagement and innovation.

Experience the Culture Value Chain
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We give where we live

Our team members want to be part of something bigger and when given the opportunity, they make big differences where we live, work and raise our families. Giving back is an essential part of our corporate DNA and the foundation of our caring culture.

See the impact

Industry track record partnering with top brands

When partnering with TELUS International, you’re in good company. Fueling all stages of customer growth, we support the DX and CX needs of some of the world’s most established and/or disruptive brands.

Just the right size to support your business

We are agile and approachable by design. All of our client programs receive executive priority and ongoing senior management attention. Our open door policy means that all executives, right up to our President & CEO, are available to customers when needed.

Process intelligence built into every interaction

We take a “walk the floor” Lean Six Sigma approach where process intelligence is built into every client account. The majority of our operational team leaders are Six Sigma trained, focused on transformation and execution excellence.

Our story

  • Photograph of TELUS International team members having a conversation in a center of excellence based in Africa

    Expanding global operations to Africa

    TELUS International acquired Humania BPO in Morocco and Intersect-HP in South Africa, and as a result, the company now operates across five continents around the world.

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Our Team

We’ve got the best team members in the world and it all starts at the very top.

Meet the team
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Our Awards

Our commitment to putting both employees and customers first is evident in our award-winning culture and solutions.

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Check out our latest news and media coverage.

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See our world class teams and facilities.

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Our Technology Partners

Differentiating your business requires the right partners to support innovation. We establish strategic partnerships and work with leading global tech companies to offer the best solutions for digital and customer experience transformation. Below are a few of our select partners.

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Join our caring culture

If you’re looking for a great career and a place to shine, join the TELUS International family.

Search our careers today

Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain