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About Us

Hands down, our culture is our competitive advantage. It’s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It’s also what makes us stand out from the competition. We invite you to learn more, or better yet, come visit one of our global centers of excellence to see for yourself!

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It’s proven, a strong corporate culture leads to top-line growth.

Our integrated DX and CX solutions are focused on building human connections without ever losing sight of what matters most – the value of corporate culture and its impact on engagement and innovation.

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We give where we live

Our team members want to be part of something bigger and when given the opportunity, they make big differences where we live, work and raise our families. Giving back is an essential part of our corporate DNA and the foundation of our caring culture.

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Industry track record partnering with top brands

When partnering with TELUS International, you’re in good company. Fueling all stages of customer growth, we support the DX and CX needs of some of the world’s most established and/or disruptive brands.

Just the right size to support your business

We are agile and approachable by design. All of our client programs receive executive priority and ongoing senior management attention. Our open door policy means that all executives, right up to our President & CEO, are available to customers when needed.

Process intelligence built into every interaction

We take a “walk the floor” Lean Six Sigma approach where process intelligence is built into every client account. The majority of our operational team leaders are Six Sigma trained, focused on transformation and execution excellence.

Our story

  • Photograph of TELUS International team members having a conversation in a center of excellence based in Africa

    Expanding global operations to Africa

    TELUS International acquired Humania BPO in Morocco and Intersect-HP in South Africa, and as a result, the company now operates across five continents around the world.

  • WillowTree logo

    Acquiring WillowTree

    The premier, full-service digital product provider adds key front-end design and build competencies to TELUS International’s fulsome suite of end-to-end capabilities across the full customer experience value chain.

  • Playment by TELUS International logo

    Acquiring Playment

    Enhancing our AI Data Solutions portfolio, TELUS International acquires Playment, a leader in data annotation and computer vision tools including 2D and 3D image, video and lidar data.

  • IPO - ticker image for TIXT

    Accessing the public markets! IPO

    On February 3, 2021, TELUS International began trading as TIXT on both the Toronto Stock Exchange (largest tech IPO in TSX history) and the New York Stock Exchange.

  • Lionbridge AI logo image

    Acquiring Lionbridge AI

    Focused on data annotation / labeling of text, images, video and audio to improve AI systems, Lionbridge AI joins the TELUS International family.

  • Celebration of Xavient Digital and Voxpro rebranding

    Rebrands! Better together

    After buyout completion of both Xavient Digital and Voxpro, both companies are officially rebranded to TELUS International and our sub-brand TELUS International Digital Solutions.

  • TELUS International expands digital CX in Europe

    Acquiring Competence Call Center

    Specializing in digital CX and content moderation with a significant European footprint, CCC is acquired by TELUS International.

  • River going under lit bridge in China

    Entering China

    TELUS International selects Chengdu, China as its newest location for CX delivery.

  • Girl with glasses looking to the left and smiling

    Investing in Xavient Digital

    Further propeling our digital and IT solutions portfolio for end-to-end service innovation, TELUS International expands its U.S. footprint and enables delivery centers in India.

  • Man standing and talking on phone at a desk in front of a wall that says 'voxpro'

    Investing in Voxpro

    Specializing in fast-growing tech brands, Voxpro expands our locations in the U.S. and enables our CX centers in Ireland.

  • BPEA Baring Private Equity Asia

    Baring Private Equity Asia

    Fueling our continued growth, Baring takes a 35% stake in TELUS International, valuing TELUS International at over U.S. $1 billion. Our parent, TELUS, holds the remaining 65%.

  • People giving a boy a piece of paper and shaking hands/clapping

    Community Boards gain momentum

    TELUS International launches additional community boards in Bulgaria and Romania, bringing us to five global community boards, each donating $100,000 annually to grassroots causes.

  • Desk in front of wall with TELUS International and a branch of a plant on it

    Expanding the TELUS International brand

    Central America operations (formerly Transactel) and European operations (formerly CallPoint New Europe) rebrand to TELUS International.

  • Girl smiling with a paintbrush in front of a fence

    Making CSR a global priority

    Our TELUS Days of Giving and “we give where we live” philosophy expand to Europe with their first annual events.

  • The top of a skyscraper with Telus and AFIPark 3 written on it

    Investing in CallPoint New Europe

    TELUS International expands into Bulgaria and Romania gaining immediate access to global multilingual CX talent.

  • Group of kids around a woman in a Telus hat painting at a table

    Reinforcing our caring culture

    TELUS International continues to launch TELUS Days of Giving events globally, first in Manila and now in Central America, to live up to its parent company’s accolades as the “Most Philanthropic Company in the World” according to AFP.

  • Six people standing in front of a wall that says TELUS TIU and a table with an atlas and a globe

    Investing in our teams

    TELUS International launches TELUS International University (TIU) in the Philippines, and later globally, to provide subsidized, onsite education for degree completion while working.

  • The front entrance of a building that says TELUS and then 2251 over the door

    Building an onshore presence

    To meet client demands for onshore support and Spanish-language requirements, TELUS International refurbishes a 100,000 sq ft. facility in Las Vegas, Nevada.

  • A woman with arms crossed and a leopard print scarf smiling

    Investing in Transactel

    In addition to the U.S., TELUS International also invests in Transactel to establish CX centers in Guatemala and El Salvador.

  • Woman in a suit leaning on a front desk smiling in front of a wood wall with a backlit TELUS sign

    The creation of an unintentional BPO

    TELUS (parent co.) sees Ambergris as more than just a strategic partner with its ability to sustain such high brand experiences. Ambergris is rebranded to TELUS International - and the BPO / ITO journey begins.

  • ambergris solutions

    How it all started

    TELUS, one of Canada’s largest telecoms (and our parent company), invests in Ambergris Solutions, a boutique BPO in the Philippines, as a means to offer additional customer service and some operational redundancy for North America.

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Our Team

We’ve got the best team members in the world and it all starts at the very top.

Meet the team
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Our Awards

Our commitment to putting both employees and customers first is evident in our award-winning culture and solutions.

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Check out our latest news and media coverage.

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See our world class teams and facilities.

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Our Technology Partners

Differentiating your business requires the right partners to support innovation. We establish strategic partnerships and work with leading global tech companies to offer the best solutions for digital and customer experience transformation. Below are a few of our select partners.

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Join our caring culture

If you’re looking for a great career and a place to shine, join the TELUS International family.

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Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain