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About Us

Hands down, our culture is our competitive advantage. It’s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It’s also what makes us stand out from the competition. We invite you to learn more, or better yet, come visit one of our global centers of excellence to see for yourself!

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It’s proven, a strong corporate culture leads to top-line growth.

Our integrated DX and CX solutions are focused on building human connections without ever losing sight of what matters most – the value of corporate culture and its impact on engagement and innovation.

Experience the Culture Value Chain
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We give where we live

Our team members want to be part of something bigger and when given the opportunity, they make big differences where we live, work and raise our families. Giving back is an essential part of our corporate DNA and the foundation of our caring culture.

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Industry track record partnering with top brands

When partnering with TELUS International, you’re in good company. Fueling all stages of customer growth, we support the DX and CX needs of some of the world’s most established and/or disruptive brands.

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Just the right size to support your business

We are agile and approachable by design. All of our client programs receive executive priority and ongoing senior management attention. Our open door policy means that all executives, right up to our President & CEO, are available to customers when needed.

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Process intelligence built into every interaction

We take a “walk the floor” Lean Six Sigma approach where process intelligence is built into every client account. The majority of our operational team leaders are Six Sigma trained, focused on transformation and execution excellence.

Our story

  • River going under lit bridge in China

    2019

    Entering China

    TELUS International selects Chengdu, China as its newest location for CX delivery.

  • Girl with glasses looking to the left and smiling

    2018

    Investing in Xavient Digital

    Further propeling our digital and IT solutions portfolio for end-to-end service innovation, TI expands its U.S. footprint and enables delivery centers in India.

  • Man standing and talking on phone at a desk in front of a wall that says 'voxpro'

    2017

    Investing in Voxpro

    Specializing in fast-growing tech brands, Voxpro expands our locations in the U.S. and enables our CX centers in Ireland.

  • BPEA Baring Private Equity Asia

    2016

    Baring Private Equity Asia

    Fueling our continued growth, Baring takes a 35% stake in TELUS International, valuing TI at over U.S. $1 billion. Our parent, TELUS, holds the remaining 65%.

  • People giving a boy a piece of paper and shaking hands/clapping

    2015

    Community Boards gain momentum

    TI launches additional community boards in Bulgaria and Romania, bringing us to five global community boards, each donating $100,000 annually to grassroots causes.

  • Desk in front of wall with TELUS International and a branch of a plant on it

    2014

    Expanding the TELUS International brand

    Central America operations (formerly Transactel) and European operations (formerly CallPoint New Europe) rebrand to TELUS International.

  • Girl smiling with a paintbrush in front of a fence

    2013

    Making CSR a global priority

    Our TELUS Days of Giving and “we give where we live” philosophy expand to Europe with their first annual events.

  • The top of a skyscraper with Telus and AFIPark 3 written on it

    2012

    Investing in CallPoint New Europe

    TI expands into Bulgaria and Romania gaining immediate access to global multilingual CX talent.

  • Group of kids around a woman in a Telus hat painting at a table

    2010-11

    Reinforcing our caring culture

    TI continues to launch TELUS Days of Giving events globally, first in Manila and now in Central America, to live up to its parent company’s accolades as the “Most Philanthropic Company in the World” according to AFP.

  • Six people standing in front of a wall that says TELUS TIU and a table with an atlas and a globe

    2009

    Investing in our teams

    TELUS International launches TI University (TIU) in the Philippines, and later globally, to provide subsidized, onsite education for degree completion while working.

  • The front entrance of a building that says TELUS and then 2251 over the door

    2008

    Building an onshore presence

    To meet client demands for onshore support and Spanish-language requirements, TI refurbishes a 100,000 sq ft. facility in Las Vegas, Nevada.

  • Girl with arms crossed and a leopard print scarf smiling

    2008

    Investing in Transactel

    In addition to the U.S., TI also invests in Transactel to establish CX centers in Guatemala and El Salvador.

  • Woman in a suit leaning on a front desk smiling in front of a wood wall with a backlit TELUS sign

    2007

    The creation of an unintentional BPO

    TELUS (parent co.) sees Ambergris as more than just a strategic partner with its ability to sustain such high brand experiences. Ambergris is rebranded to TELUS International - and the BPO / ITO journey begins.

  • ambergris solutions

    2005-06

    How it all started

    TELUS, one of Canada’s largest telecoms (and our parent company), invests in Ambergris Solutions, a boutique BPO in the Philippines, as a means to offer additional customer service and some operational redundancy for North America.


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Our team

We’ve got the best team members in the world and it all starts at the very top.

Meet the team
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Our awards

Our commitment to putting both employees and customers first is evident in our award-winning culture and solutions.

Learn more
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Our press

Check out our latest news and see what our experts have to say when it comes to DX and CX innovation.

Latest news

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Join our caring culture

If you’re looking for a great career and a place to shine, join the TELUS International family.

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Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain