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IDC MarketScape: Worldwide Digital Customer Care Services 2021-2022

TELUS International has been named a “Leader” by global research firm IDC in its 2021-2022 Worldwide Digital Customer Care Services MarketScape. The IDC study presents a worldwide vendor assessment of digital customer care services firms looking specifically at how they are transforming service delivery with AI, automation, cloud transformation and migration initiatives, omnichannel and self-service.

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2022

Everest Group Top 10 BPS

Everest Group BPS (Business Process Services) Top 50

The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their BPS revenues and year-on-year growth. TELUS International was recognized as #7 on the list.

Forbes the best employers for diversity 2022

Forbes Best Employers for Diversity

TELUS International has been named on the Forbes list of Best Employers for Diversity in 2022. The evaluation was based on four different criteria: direct recommendations, indirect recommendations, diversity among top executives/board and diversity engagement indicators. Over 60,000 U.S. employees were surveyed in companies with a minimum of 1,000 employees.

2022 Everest Group Trust and Safety - Content Moderation PEAK Matrix logo

Everest Group Trust and Safety, Content Moderation PEAK Matrix®

TELUS International was named a Star Performer on the 2022 Everest Group Trust and Safety, Content Moderation PEAK Matrix, demonstrating the most improvement over time across market impact, vision and capability metrics. Everest Group highlighted our improvement in market adoption and market share, as well as our ability to scale, our enhanced language capabilities and provision of localized services.

NelsonHall logo

NelsonHall CX Transformation NEAT

TELUS International was ranked a Leader in the NelsonHall CX Transformation NEAT Assessment in the overall; revenue generation capability; CX improvement capability; and cost optimization capability categories.

IAOP Global Outsourcing 100 logo with 2022 in the background

IAOP Global Outsourcing 100

For the sixth consecutive year, TELUS International has been named on the Global Outsourcing 100 list. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation and CSR.

Excellence in Customer Service Award Logo

Excellence in Customer Service Award

TELUS International has been named a 2022 Excellence in Customer Service Award winner in the Organization of the Year category by Business Intelligence Group. This award recognizes the superior performances of those who are helping companies better communicate with their customers to provide a differentiated level of customer service.

Mogul Top 100 Workplaces For Diverse Representation Award Logo

Top 100 Workplaces for Diverse Representation

TELUS International has been named a winner of Mogul’s Top 100 Companies for Diverse Representation in 2022 award. This award recognizes companies that are leading the way in implementing practices, investing in resources and tools to hire diverse talent and placing diverse leaders across their organization.

Stevie award for sales and customer service 2022 logo

Frontline Customer Service Team of the Year

The green tech scale-up, refurbed, along with their digital CX partner, TELUS International, have been recognized at the 2022 Stevie Awards for Sales and Customer Service in the “Frontline Customer Service Team of the Year” category. Since 2020, TELUS International has supported refurb in its growth and expansion through the delivery of an exceptional customer experience.

Colorful graphic that says AI Breakthrough Award 2022 for Best Informational Bot Solution

AI Breakthrough Award

TELUS International won Best Informational Bot Solution as part of the AI Breakthrough Awards for our intelligent TELUS International Assistant’s Agent Assist bot for the second year consecutively. These awards recognize the best companies, technologies, products and services in the field of artificial intelligence.

Logo for Verint award - Verint Engage 2022 Integration Challenge

The Verint Engage 2022 Integration Challenge

TELUS International was named the winner in the Infrastructure category of Verint’s Engage 2022 Integration Challenge for integrating Verint's GCP based solution with TELUS International's Contact Center as a Service (CCaaS) platform known as CC360. Unifying the two customer engagement platforms enables CC360's call center application suite and Verint's customer engagement capabilities to provide a powerful combination of CX tools.


2021

IDC logo

IDC MarketScape: Worldwide Digital Customer Care Services 2021-2022

TELUS International has been named a “Leader” by global research firm IDC in its 2021-2022 Worldwide Digital Customer Care Services MarketScape. The IDC study presents a worldwide vendor assessment of digital customer care services firms looking specifically at how they are transforming service delivery with AI, automation, cloud transformation and migration initiatives, omnichannel and self-service.

HFS Top 10: CX Services in the Pandemic Economy—The Best of the Best Service Providers award logo

HFS Top 10: Digital Contact Center Services—The Best of the Best Service Providers

TELUS International was ranked #3 overall in the 2021 HFS Top 10: Digital Contact Center Services—The Best of the Best Service Providers report. TELUS International also claimed the top spot in both growth, and strategy and vision categories.

 Constellation ShortList™ for Customer Experience (CX) Operations Services: Global logo

Constellation ShortList™ for Customer Experience (CX) Operations Services: Global

TELUS International was named to the Constellation ShortList™ for Customer Experience (CX) Operations Services: Global in Q3 2021. The technology vendors and service providers included in this program deliver critical digital transformation initiative requirements for early adopter and fast follower organizations.

ICMI Global Contact Center Awards logo

ICMI Global Contact Center Awards

TELUS International was named the 2021 winner in both the Best Digital Customer Experience and Best New Technology Solution categories. These awards recognize leading companies and teams that are making significant impacts on the customer management industry.

Achievers 50 Most Engaged Workplaces award logo

Achievers 50 Most Engaged Workplaces

TELUS International was named a winner of the 2021 Achievers 50 Most Engaged Workplaces Award. This prestigious award recognizes top employers who display leadership and innovation in engaging their employees based on the eight elements of employee engagement.

Fast Company Best Workplaces for Innovators award logo

Fast Company Best Workplaces for Innovators

TELUS International was named on the Best Workplaces for Innovators International list for 2021 by Fast Company. This prestigious ranking recognizes the top companies globally that are successfully fostering cultures of innovation and empowering employees at all levels to improve processes, create new products, or invent new ways of doing business.

mogul award logo

Top 100 Workplaces With The Best D&I Initiatives

TELUS International is one of Mogul's Top 100 Workplaces With The Best D&I Initiatives for 2021, a list that celebrates the efforts of companies that have implemented practices, invested in resources and developed strategies to create a more inclusive and diverse workplace. Companies were determined through weighted scoring, taking into account the efforts put forward and embraced by the entire business to make a positive impact.

Colorful graphic that says AI Breakthrough Award 2022 for Best Informational Bot Solution

AI Breakthrough Awards

TELUS International won Best Informational Bot Solution as part of the AI Breakthrough Awards for our Agent Assist Chatbot. These awards recognize the best companies, technologies, products and services in the field of artificial intelligence.

Business Intelligence Group Excellence in Customer Service Award

2021 Excellence in Customer Service Award

TELUS International has been named a 2021 Excellence in Customer Service Award winner in the Technology of the Year category in recognition of our Work Anywhere / Work From Home solution by Business Intelligence Group. This award recognizes brands, executives and products that are helping companies better communicate with their customers to provide a differentiated level of customer service. 

Logo for award

Stevie Awards for Great Employers - Most Innovative WFH Plan

TELUS International was named a winner in the 2021 Stevie Awards for Great Employers for its innovative work-from-home plan in the COVID-19 response category. This award recognizes the world’s best employers and the HR professionals, teams, achievements and HR-related products and suppliers who help to create and drive great places to work. More than 950 global nominations were submitted across the various categories.

Leadership and management awards 2021

HR Leadership & Management Awards - Best Health and Wellbeing Strategy

The Best Health and Wellbeing Strategy is awarded to the organisation whose strategy for health and wellbeing in the workplace not only works but also creates a clear and measurable return on investments made in this area.

IAOP Global Outsourcing 100

IAOP Global Outsourcing 100

For the fifth consecutive year, TELUS International has been named on the Global Outsourcing 100 list for 2021. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation and CSR.

Everest Group Customer Experience Management (CXM) EMEA PEAK Matrix® 2021 award logo

Everest Group Customer Experience Management (CXM) EMEA PEAK Matrix®

The Everest Group EMEA PEAK Matrix® is a proprietary framework for assessing the vision and strategy, market success and overall capability of service providers. TELUS International was rated a Major Contender in Europe, Middle East, and Africa (EMEA) for providing CXM services with a focus on fast growth technology, media & entertainment, and travel & hospitality industries.

NelsonHall NEAT logo

NelsonHall Social Media CX Services NEAT

TELUS International was ranked a Leader in the NelsonHall Social Media CX Services NEAT vendor assessment for: content moderation and trust and safety; online reputation management; and customer care and sales.

Everest Group Top 10 BPS

Everest Group BPS (Business Process Services) Top 50

The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their BPS revenues and year-on-year growth. TELUS International was recognized as #9 on the list.

CXM Services 2021 - PEAK Matrix Award Logo - Leader

Everest Group Customer Experience Management (CXM) PEAK Matrix®

TELUS International was named a Leader for the third consecutive year in the Everest Group Customer Experience Management (CXM) PEAK Matrix® Assessment in 2021.

CFO of the year award logo

Best Ottawa Business Awards CFO of the Year - Vanessa Kanu

Vanessa Kanu, chief financial officer for TELUS International, has been named the 2021 CFO of the Year by the Ottawa Board of Trade and Ottawa Business Journal at the Best Ottawa Business Awards. The annual awards recognize local businesses and leaders in Canada’s national capital region who demonstrate strong leadership, remarkable innovation and an unwavering commitment to community and social issues.

Constellation BT150

Constellation BT150 - Michael Ringman, CIO

Constellation's Business Transformation 150 (BT150) is an elite list that recognizes the top global executives leading business transformation efforts in their organizations. Nominations from peers, technology vendors, industry influencers, and analysts power this listing. Congrats to our very own, Michael Ringman, CIO, TELUS International!


2020

Stevie International Business Awards

Stevie International Business Awards - Customer Service

TELUS International was named a 2020 winner in the Customer Service Team of the Year category for the service excellence of its Sarajevo, Bosnia and Herzegovina teams.

Stevie Awards for Great Employers

Stevie Awards for Great Employers - Most Innovative Use of HR Tech

TELUS International was named a 2020 Stevie Winner for Great Employers for its innovative use of HR-related technology and programs to keep employees productive, trained, informed and safe during the COVID-19 pandemic. This award recognizes the world's best companies to work for in a wide variety of categories for HR achievement.

CXM 2020 - PEAK Matrix Award Logo - Leader

Everest Group Customer Experience Management (CXM) PEAK Matrix®

The Everest Group PEAK Matrix® is a proprietary framework for assessing the vision, market impact and overall capability of service providers. TELUS International was rated a Leader and Star Performer for the second consecutive year in the annual industry assessment.

Digital Transformation Award

TELUS, with support from TELUS International, has won the 2020 Digital Transformation Award under the AI-fueled Digital Transformation category from IT World Canada (ITWC). The award was presented to TELUS in recognition of its industry-leading innovation for conversational AI (chatbots) and robotic process automation (RPA) solutions.

Stevie Awards For Sales & Customer Service

TELUS International received Silver in the Business Intelligence Solution category for Customer Journey Analytics and Silver in the Contact Center or Customer Service Outsourcing Provider of the Year category at the 2020 Stevie Awards for Sales & Customer Service.

2020 Global Outsourcing 100 logo

IAOP – Global Outsourcing 100

For the fourth consecutive year, TELUS International has been named on the Global Outsourcing 100 list in the Leader category with an All-Star ranking for 2020. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation and CSR.

Constellation shortlist

Constellation ShortList for Customer Experience (CX) Operations Services: Global

TELUS International was named to the Constellation ShortList™ for Customer Experience (CX) Operations Services: Global in Q3 2020. The technology vendors and service providers included in this program deliver critical digital transformation initiative requirements for early adopter and fast follower organizations.

CX Awards - Paris

CX Awards - Paris

CCC - powered by TELUS International was recognized in the Best Customer Service Strategy category for its partnership with Samsung Electronics. These awards recognize global providers who have developed the most innovative solutions to transform the customer experience.

Stevie Awards for Sales & Customer Service - Financial Services

Stevie Awards for Sales & Customer Service - Financial Services

CCC - powered by TELUS International was named a winner in the Frontline Customer Service Team of the Year - Financial Services category. The award recognizes achievements of sales and customer service professionals around the world.

Everest Group EMEA PEAK

Everest Group Customer Experience Management (CXM) EMEA PEAK Matrix®

The Everest Group EMEA PEAK Matrix® is a proprietary framework for assessing the vision, market impact and overall capability of service providers. TELUS International was rated a Major Contender in Europe, Middle East, and Africa (EMEA) for providing CXM services with a focus on fast growth technology, media & entertainment, and travel & hospitality industries.

Forbes Best Employers 2020

Forbes World's Best Employers

TELUS, including TELUS International, has been recognized on Forbes World's Best Employers 2020, listed alongside 750 leading worldwide brands.


2019

Award logo

Employer of the Year

TELUS International received Gold in the Employer of the Year category for Business Services at the 2019 Stevie Awards for Great Employers. This awards program recognizes the world’s best organizations who help to create and drive great places to work.

Achievers Winner Logo

Achievers 50 Most Engaged Workplaces

The Achievers 50 Most Engaged Workplaces Award recognizes top employers who display leadership and innovation in engaging their employees in the workplace based on eight elements of employee engagement.

Kincentric Best Employers – Philippines

The Kincentric Global Best Employers Program focuses on the measures that lead to sustainable business results and accelerated success — high employee engagement, strong agility, engaging leadership and maniacal talent focus — and uses the most objective measure possible: employee opinion.

It World Awards Logo

IT World Awards

TELUS International received silver in the Business Intelligence and Analytics category for our Data Analytics solution at the 14th annual IT World Awards. This premier awards program honors achievements and recognitions in the IT industry.

Excellence in Learning award logo

Best Advance in Creating a Learning Strategy

TELUS International won a Brandon Hall Group Gold award for excellence in the “Best Advance in Creating a Learning Strategy” category. The awards program recognizes leading organizations that have successfully deployed programs, strategies, modalities, processes, systems, and tools that have achieved measurable results.

Peak Matrix Logo

Everest Group Contact Center Outsourcing (CCO) PEAK Matrix™

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers in which innovation, intellectual property and technology take center stage. TELUS International was rated a Leader and Star Performer in the annual industry assessment, and was the only IT and BPO-classified provider that achieved Leader status.

ICMI - Award

Best Learning & Development Program

TELUS International won in the Best Learning and Development Program category at the ICMI Global Contact Center Awards for effectively leveraging training to support better onboarding, improve agent performance, and deliver ongoing coaching and development in a way that elevates both the customer and employee experience. TELUS International was also named a finalist in the Best Digital Customer Experience category.

BPS award logo

The Everest Group BPS Top 50™

Listed at #15, TELUS International is honoured to be the highest ranking new entrant on the 2019 Everest Group BPS Top 50™, a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. Inaugurated in 2015, Everest Group publishes this list every year.

Learning-Elite-Gold-2018

LearningElite Gold Winner

TELUS International received a Gold placement in Chief Learning Officer magazine’s LearningElite program for the second consecutive year. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.

The-Best-of-the-Global-Outsourcing-100

IAOP – The Best of Global Outsourcing 100

The list features companies that have led the development of the industry over the past decade. Results were based on an evaluation of the scoring over the entirety of The Global Outsourcing 100.

Bronze Stevie Logo

The Stevie Awards For Sales And Customer Service

TELUS International received bronze accolades in the Innovation in Customer Service and the Contact Center or Customer Service Outsourcing Provider of the Year categories, acknowledging the companies commitment to new ideas and developments within customer service.

Frost & Sullivan Best Practices 2019

Frost & Sullivan CSR and Environmental Leadership Award

For the 2019 Corporate Social Responsibility and Environmental Leadership Award, Frost & Sullivan analysts independently evaluated major industry BPO players on the quality of CSR programs and tangible business and customer impacts.

ABSL-Award-2019

ABSL – Consistency in Excellent CSR for TELUS Days of Giving

ABSL Awards inspires the business services community to continuously strive for excellence and to strengthen the business sector’s position as the powerhouse of the Romanian economy. TELUS International was recognized with the Special Jury Award for consistency in excellent CSR.

Outsourcing Today Special Award – TELUS Days of Giving

Outsourcing Today Special Award – TELUS Days of Giving

The Outsourcing Today Awards celebrates the success of the most prominent companies acting in the outsourcing industry in Romania. TELUS Days of Giving was recognized with the Outsourcing Today Special Award. This award acknowledges TELUS International’s unparalleled commitment to improving the social and economic welfare of citizens in the communities where we live, work and serve.


2018

2018 Top 100 Canada's Most Powerful Women

Canada’s Most Powerful Women: Top 100

For the second consecutive year, Marilyn Tyfting, chief corporate officer for TELUS International, has been named one of Canada’s Most Powerful Women; an honor that proudly acknowledges the country’s leading female executives who have raised their voices, overturned obstacles and paved a path for the next generation.

8th annual Best in Biz Awards 2018 Winner

Best Place to Work (Large) and Enterprise Product of the Year

The Best in Biz North America Awards is an independent awards program judged by prominent editors and reporters from top-tier media publications. TELUS International received silver in the Best Places to Work (Large) category and silver in Enterprise Product of the Year category for the TELUS Cloud Contact Center (TC3) solution.

Aon Best Employer Philippines 2018

Aon Best Employer – Philippines

TELUS International was named one of four Best Employers in the Philippines by Aon. The organizations recognized achieved Employee Engagement scores of 88%, compared to a market average of 72%.

Bulgarian Donations Forum 2017 Most generous contributor in our community Largest volume of non-financial donations. TELUS | International

Bulgarian Donations Forum - Most Generous Contributor in the Community

The Bulgarian Donations Forum acknowledges companies that have sustained and transparently supported initiatives and causes that are important to Bulgarian society. Recipients are determined by the volume of financial investments and the qualities of their programs.

People's Choice Stevie Awards for Favorite Companies 2018 Winner

People’s Choice Stevie Award for Favorite Companies

TELUS International won the People's Choice Stevie Award for Favorite Companies in the Business or Professional Services category. Winners were determined through a worldwide public vote with more than 22,000 votes cast.

2019 Winner - Achievers 50 Most Engaged Workplaces

Achievers 50 Most Engaged Workplaces in North America

The Achievers 50 Most Engaged Workplaces Award recognizes top employers who display leadership and innovation in engaging their employees in the workplace based on eight elements of employee engagement.

2018 Stevie Gold Winner International Business Awards

Company of the Year – Gold Stevie Winner

TELUS International was named the winner of a Gold Stevie Award in the Company of the Year - Business or Professional Services - Large category. More than 74 nations took part with over 3,900 nominations submitted across all categories.

Mogul Top 1000 Award - 2018

Mogul's Top 1000 Companies Worldwide for Millennial Women

The list of 2018 honorees were chosen based on their investment in the next generation of female leaders as determined by Mogul's annual research examining workplaces for women. TELUS International is a Top 150 Worldwide Honoree.

ICMI - Award

Outsourcing Provider of the Year

The ICMI Global Contact Center Awards program recognizes companies that value leadership, vision, and innovation within the customer service industry. TELUS International was named Outsourcing Provider of the Year for successfully leveraging client relationships to improve the customer experience.

Best-Workplace-2018

Romanian Outsourcing and Shared Services Awards - Best Workplace

The annual Romanian Outsourcing & Shared Services Awards celebrates the success of the most prominent companies acting in the outsourcing industry in Romania. The “Best Workplace” category recognizes top quality design, functionality and excellence in the workplace.

Learning-100-2018

Learning! 100 Awards

The Learning! 100 Awards recognize the top organizations for their best-in-class learning and development programs, with learning cultures that create outstanding organizational performance.

Peak Matrix Award - 2018

Contact Center Outsourcing (CCO) PEAK Matrix™

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers in which innovation, intellectual property and technology take center stage. TELUS International was rated a Major Contender in its first year participating in the annual industry assessment.

Learning-Elite-Gold-2018

LearningElite Winner

TELUS International received a Gold placement in Chief Learning Officer magazine’s LearningElite program. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.

Mogul Top 100 Award - 2018

Mogul’s Top 100 Innovators in Diversity & Inclusion

The top 100 are determined through weighted scoring, taking into account minority representation in top leadership roles, support and resources for employees, and social contribution within each organization.

ICT Award - Philippines

Best Front-Line Team of the Year – Philippines

The International ICT Awards Philippines recognize excellence at the individual and organizational level in the Information Communication Technology sector. TELUS International was named Best Front-Line Team of the Year for 2018.

Recruiters Awards 2018

Recruiter Awards - Finalist

The iconic Recruiter Awards recognize outstanding achievements by agencies and in-house recruiters around the world. TELUS International made the shortlist in two categories for 2018: ‘In-house innovation in recruitment’ and ‘Most effective employer brand development.’

IAOP-Global-Outsourcing-100-2018

IAOP – Global Outsourcing 100

TELUS International has once again been named on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation and CSR.

CSR Romania Awards - 2018

Best CSR Initiative

TELUS International was awarded the "Best CSR Initiative" at the 2018 Romanian CSR Awards in Bucharest. The award recognizes the significant social impact the TELUS Days of Giving has had on the community.

ABSL Award - 2018

Business Leader in CSR

The ABSL Romania Awards aim to identify and highlight the projects of the previous year with the greatest impact in business and in the community. The winners were nominated by a jury of business experts from Romania and abroad.


2017

ATD Award - 2017

ATD Excellence in Practice Award

ATD’s Excellence in Practice program recognizes organizations for results achieved using practices and solutions from the entire scope of talent development. Awards are presented to organizations whose talent development efforts have delivered measurable and sustained business results.

Bulgarian Donations Forum 2017 Most generous contributor in our community Largest volume of non-financial donations. TELUS | International

Bulgarian Donations Forum

The award program acknowledges companies that have sustained and transparently supported initiatives and causes that are important to Bulgarian society. Award recipients are determined by the volume of financial investments and the qualities of their programs. TELUS International was acknowledged as the most generous contributor in the community and provider of largest volume of non-financial donations.

AON Award - 2017

Aon Hewitt – Commitment to Engagement

TELUS International Philippines accepted the special recognition award for Commitment to Engagement for 2017 at the prestigious Aon Best Employers ceremony. The special recognition is given to organizations who successfully create a motivated and engaged workforce.

Canada Top 100 Award 2017

Canada’s Most Powerful Women: Top 100

Marilyn Tyfting, chief corporate officer for TELUS International, is one of Canada’s Most Powerful Women: Top 100 Award Winners for 2017; an honor that proudly acknowledges the country’s leading female executives who have raised their voices, overturned obstacles and paved a path for the next generation.

Cisco-2017

Cisco Cloud Partner of the Year

For the third consecutive year, TELUS, with support from TELUS International, was recognized as Cisco’s Cloud Partner of the Year for Americas-Canada led by our strong performance across our TELUS Cloud Collaboration, TELUS Cloud Contact Center, and Cisco-based Managed IT Solutions (MITS) portfolios.

Mogul Top 100 Award - 2017

Mogul’s Top 100 Innovators in Diversity & Inclusion

TELUS International ranked 13 on Mogul’s Top 100 Innovators in Diversity and Inclusion list. The Top 100 were determined through weighted scoring, taking into account minority representation in leadership roles, support and resources for employees, and social contribution.

Learning-In-Practice-2017

Learning in Practice – The Strategy Award

The Learning in Practice Awards recognize industry leaders who have demonstrated excellence in the design and delivery of employee development programs. TELUS International received silver in The Strategy Award category

TI Auxbreak Best Call Center Company Award - 2017

Best Call Center Company in the Philippines

For the second year in a row, TELUS International was named the Best Call Center Company to work for in the Philippines through a survey conducted by AuxBreak.

COEXPORT Service Exporter Award - 2017

Services Exporter of the Year – El Salvador

TELUS International was presented the “Services Exporter 2017” award by the Corporation of Exporters of El Salvador (COEXPORT) in recognition of our contribution to economic growth and development both inside and outside of El Salvador.

BIB Award - 2017

Fastest-Growing Company of the Year

TELUS International received Gold at the 2017 International Best in Biz Awards in the Fastest-Growing Company of the Year category. The Best in Biz Awards are the only independent global business awards program judged by members of the press and industry analysts.

IT Worlds Award 2017

IT World Awards

Xavient Digital earned Gold in the Best IT Software, Business Intelligence & Analytics category, for its Real Time Deep Learning Customer Interaction Engine v2.035 as well as in the Most Innovative IT Software, Network Management category, for its Network Configuration Management Platform XNCM v3.75

Outsourcer of the Year Award 2017

Outsourcing Provider of the Year

TELUS International was named Outsourcing Provider of the Year at the prestigious 2017 Call Center Week Excellence Awards. This annual award program recognizes world-class thinking, creativity and execution across the full spectrum of contact center functions.

Achievers 50 Award 2017

Achievers 50 Most Engaged Workplaces

The Achievers 50 Most Engaged Workplaces Award recognizes top employers that display leadership and innovation in engaging their workplaces. TELUS International is a 2017 recipient thanks to its caring culture and commitment to the team member experience.

CCW Award Finalist - 2017

Omnichannel Provider of the Year – Finalist

TELUS International was named a finalist in the Omnichannel Provider of the Year and Outsourcing Provider of the Year categories at the 2017 Call Center Week Excellence Awards. These awards honor those who have made a commitment to driving superior contact center and CX performance.

Romanian-Outsourcing-2017

Romanian Outsourcing Awards for Excellence

TELUS International received the “CSR Initiative of the Year” distinction thanks to the significant social impact our TELUS Days of Giving has had on the community. Last year, more than 350 team members came together to renovate a center for Romanian children with life-limiting illnesses.

Learning-Elite-2017

LearningElite Winner

TELUS International received a Silver placement in Chief Learning Officer magazine’s LearningElite program. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.

IAOP-Global-Outsourcing-100

IAOP – Global Outsourcing 100

TELUS International is pleased to announce its inclusion on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.