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As an EU member, Bulgaria is among the fastest growing economies in Europe and remains a preferred outsourcing destination for CX and IT services.

TELUS International has three delivery centers - two in the capital city of Sofia and one in Plovdiv (82 miles away). In addition to a well-educated and highly-skilled labor force, Bulgaria has some of the lowest operational costs in the EU, making it an attractive option to expand operations while ensuring quality service. A short flight from several European capitals, Sofia offers multilingual talent, economic stability and modern infrastructure including some of the fastest Internet speeds in the world.

We're always looking for talented individuals to join our family.

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    CX and IT delivery centers

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    World-class team engagement


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    CX support languages (500+ data annotation languages & dialects)

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    Largest BPO employer in Bulgaria

Virtual Site Tour: Europe

Filmed at our CX and IT delivery centers in Romania, Germany, Bulgaria, Bosnia and Herzegovina and Ireland, we invite you to take a tour of our best-in-class operations. Serving customers in 50+ languages, we work hard to maintain our thriving culture focused on putting both employees and customers first. See how and why it’s different here at TELUS International Europe!

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Our Facilities

In Bulgaria, our CX and IT delivery centers are located in the capital city, Sofia, and Bulgaria’s second largest city, Plovdiv. Across all of our sites, we strive for the highest standards including ISO and PCI certifications.

Because the well-being and engagement of our team members are top priorities, we are committed to providing the best working environments to keep our team members inspired and engaged. This means offering attractive facilities complete with relaxation rooms, sports centers, onsite libraries and more.

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Business Benefits

Sofia’s young, cosmopolitan vibe attracts people from all over Europe to help meet the demands of the growing outsourcing and IT sectors. Likewise, as a cultural center, Plovdiv serves to attract some of the most creative talent.

Highly educated

With major universities and cultural institutions, Bulgaria is home to highly-educated talent. In fact, the literacy rate in Bulgaria exceeds 98% with approximately 80% of the labor force holding post-secondary degrees.

Multilingual talent

We take great pride in our multilingual capabilities and even offer courses for those team members looking to improve their English, French and even Bulgarian-language skills so that they can quickly adapt to the local language and culture.

Leading standards

In addition to our Class A office space in Sofia, we remain committed to the highest standards and best practices including Six Sigma methodologies, ITIL compliance, ISO certifications and PCI certification.


While our own corporate culture is fantastic (hence our 86% engagement score as measured by third party Kincentric), Plovdiv was the EU’s designated European Capital of Culture in 2019. Now there’s even more reasons to visit us in Europe!

Where to find us



3 Macedonia Square Alabin 1-3, Sofia, BG-23 1000, Bulgaria

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Infinity Tower


Bulevard Bulgaria 69, Floor 6 Sofia, BG-23 1404, Bulgaria

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Capital Trade Center


Capital Trade Center 4B Assenovgradsko shosse Blvd. Plovdiv, BG-16 4000, Bulgaria

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See what makes us different

Visit us in person by scheduling your site tour today.

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