Besides touted as the birthplace of chocolate, Guatemala continues to rank as a primary outsourcing destination for customer experience, including digital solutions.
Guatemala’s favorable economic and political climate along with its modern infrastructure and strong telecom services, have contributed to the country’s business stability and success. With strong local expertise and impressive employer brand recognition, TELUS International remains the largest customer experience provider in Central America serving the customer care and digital IT needs of top global brands across all industries.
CX and IT delivery centers
Central America team members
Global team engagement
Largest CX provider in Central America
Virtual Site Tour: Central America
Looking to expand your technical support, customer experience, and/or digital solutions capabilities? TELUS International Central America offers numerous sites throughout El Salvador and Guatemala focused on operational excellence and customer satisfaction. From client-branded floors, to themed meeting rooms, to fitness facilities, to our onsite university classes, and even a daycare – it’s no wonder our team members are so engaged when it comes to serving our global clients.
Our caring culture is what makes us special and you feel it the moment you walk into our sites. As one of our large retail clients remarked when they first arrived for a tour: “You had me at hello!”
We take great pride in our workspaces where the focus is on building a community, not just a company. This makes us one of the most attractive employers in Central America with an outstanding talent pool of engaged, tenured agents and digital IT experts.
With close proximity and cultural affinity to the United States, Guatemala offers an ideal nearshore solution backed by a favorable business climate, a stable, democratically-elected government and highly-developed telecom and energy infrastructures. And it doesn’t stop there.
With numerous direct flights from major U.S. cities and similar time zones, doing business in Guatemala can deliver an outstanding lower cost, nearshore alternative without sacrificing English and Spanish-speaking program quality.
Harnessing local expertise and top employer brand status, we attract a steady stream of high-caliber team members capable of all levels of support, including building advanced digital solutions. Plus, with a large population and home to 10 universities, Guatemala City offers a highly-educated and tech-savvy workforce.
We work hard to ensure our team members remain engaged. From numerous onsite amenities (like an onsite daycare or soccer pitch on the roof) to meaningful employment benefits (like health insurance not just for our team members but for their families as well) to subsidized university education, and more - the reasons people stay with us are many.
For our team members, it’s important to be part of something bigger. As a result, our team members are known for their big hearts continually donating time and even money to grassroots causes right in their own backyard including building homes and youth centers for the underprivileged.
Where to find us
TELUS Torre PraderaGuatemala City
18 Calle 25-86 Zona 10 Torre Pradera, Pan-American Highway Guatemala City
TELUS Pradera WestGuatemala City
20 Calle 25-05 Zona 10 Edificio Pradera West, Guatemala City Guatemala 01010
TELUS Pradera EastGuatemala City
18 Calle 26-10 Zona 10 Blvd. Los Proceres Guatemala City
Torre Interamericas WFCGuatemala City
6TA Avenida y 11 Calle 3-10 Zona 10 Guatemala City GT-GU, 1010, Guatemala
TELUS Pradera XelaQuetzaltenango
Avenida Las Americas 7-62 Zona 3 Torre Pradera-Xela Quetzaltenango, Guatemala