From its memorable digital customer experience (CX) delivery, to its awe-inspiring landscapes, South Africa’s many benefits will leave a lasting impression.
Whether you're looking to scale, increase efficiencies or enhance your support delivery, South Africa offers an extensive number of advantages as an offshore outsourcing location. Leverage our experienced management team to optimize your global CX and business services.
Official languages — the most of any country
Capital cities: Cape Town, Pretoria & Bloemfontein
Globally, Cape Town is ranked 5th in terms of cities with the bluest skies
Home to 560 wineries making up the world’s longest wine route
South Africa, and in particular Cape Town, is a fast-growing outsourcing hub with a highly-skilled and diverse workforce, cost-effective services and a business-friendly environment. With its myriad of benefits, the country is a popular choice for brands looking for outsourced customer experience management, AI data and trust and safety solutions.
With extensive English and local language support capabilities, South Africa is an attractive destination for multilingual customer service.
Favorable time zone
South African Standard Time easily accommodates nearshore and other global markets for around-the-clock delivery.
The country’s high-literacy rate, and large pool of young, educated and skilled talent, support a growing global business services sector.
Ease of scalability
With ample real estate and a high-quality talent pool, scaling operations to deliver 24/7 support can be accomplished with speed.
With a number of community partnerships available in the region, impact sourcing helps to establish long-tenure and highly engaged teams for the creation of deeper customer experiences.