Newsroom

TELUS International survey data on consumers' sentiments towards trust and safety in the metaverse is highlighted. Michael Ringman, CIO, is quoted stating that the advent and adoption of new technologies and platforms brings opportunities for attackers to exploit new and often more sophisticated forms of identity theft

Michael Ringman, CIO, shares his thoughts on ChatGPT including how he has embraced and experimented with the tool.

TELUS International survey data on algospeak was highlighted, noting that 51% of internet users say they’ve noticed “algospeak” online.

Michael Ringman, CIO, shares three tech trends that will continue to gain momentum in 2023, including AI, the metaverse and optimizing hybrid and remote work environments.

A TELUS International survey on customers concerns about the safety and security of their personal data in the Metaverse was highlighted. The article notes that according to the survey, the majority of respondents (60%) said privacy and data security concerns were the reasons accounting for their discomfort with completing various tasks in the metaverse.

Albert Galarza, global vice president of HR, was quoted stating that as Gen-Z continues to make up an increasing percentage of the workforce, employers must learn to incorporate their preferences in order to effectively attract, engage and retain top talent within this generation.

Jeff Puritt, President and CEO, joins NYSE Floor Talk host Judy Shaw to discuss the company's growth since its IPO in 2021 and technology trends, such as generative AI and the metaverse.

A TELUS International survey found that while consumers are ready to meet brands in the metaverse, the majority believe brands aren’t ready to protect their identities and personal data in the space.

TELUS International's President and CEO, Jeff Puritt, discusses why it’s always a sure bet for companies to invest in their people, technology, and communities.

Brian Hannon, Global Head, Customer Experience Innovation - Technology, shares that the best way to develop a CX that feels as if it was built by and for human users is by prioritizing humans every step of the way—both customer-facing and behind the scenes.

A recent TELUS International survey found that enterprise executives globally will be spending more on digital CX in 2023 compared to 2022. Michael Ringman, CIO, shares the importance of digital transformation, especially when it comes to winning new customers and driving loyalty through differentiated customer experience.

In an interview with Jeff Puritt, president and CEO, Ryan Strategic Advisory highlights TELUS International's recent Q4 2022 earnings results and recent acquisitions which the firm notes has attributed to the company becoming "one of the most-watched CX firms in recent years."