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TELUS International was recognized as a 'Leader' in the Americas for a fifth consecutive year by Everest Group in its Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023.

TELUS International has been named a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services for its breadth and depth of trust and safety offerings across a variety of industries, robust AI data and content annotation services, comprehensive employee wellness practices and sizable investments in content strategy and design capabilities.

A TELUS International survey noting that 64% of Americans want generative AI algorithms to be regulated by the government and 40% of Americans do not believe companies using generative AI in their platforms are doing enough to stop bias and false information. Siobhan Hanna, VP and Managing Director, TELUS International AI-Data Solutions, also shared that business leaders should be transparent and communicate their AI policies publicly and clearly, as well as share the limitations, potential biases and unintended consequences of their AI systems.

Michael Ringman, CIO, is quoted discussing how new leaders can “set their stamp” on the CIO or CTO role to ensure their tenure is a success.

TELUS International was named to the 2023 Constellation ShortList™ for Customer Experience (CX) Operations Services: Global for its leading delivery of critical transformation initiative requirements for early adopters and fast-follower organizations.

Beth Howen, CTO, discusses why digital transformation in customer experience is essential for brand success and why a strong CX foundation and continual tech adaptation are key.

Michael Ringman, CIO, shares insight on the underlying causes of GenAI hallucinations and how to develop effective strategies for prevention.

Michael Ringman, CIO, discusses the impact of AI on tech careers and how new roles will emerge as a result. He also highlights how the role of humans in shaping, implementing and overseeing GenAI will always remain essential.

Albert Galarza, Global Vice President of Human Resources, highlights the importance of adopting a responsible approach to integrating GenAI in business operations to ensure GenAI-enabled platforms are accurate, safe and sustainable.

TELUS International reports second quarter 2023 results within previously updated range, and reaffirms revised full-year outlook for 2023

Jose-Luis Garcia, COO, discusses his career and what motivated him to join TELUS International. He also shares insights into the company's tech-driven strategies, strategic acquisitions, and how its 'glocal' approach meets clients' diverse needs.

Michael Ringman, CIO, discusses how generative AI has the potential to reshape the nature of work for a number of tech professionals, but how it also presents exciting opportunities for new roles that may not yet exist.