Newsroom

Albert Galarza, Global Vice President of Human Resources, shares strategies for how HR leaders can support the successful implementation of GenAI within their organizations.

Melanie Spears, VP of Business Development and CX Innovation at TELUS International, provides her perspectives on a panel of several customer experience leaders, highlighting the significant impact of generative AI (GenAI) on the customer experience industry since 2022. She emphasizes that many organizations are at various stages of implementing GenAI, seeking to overcome infrastructure and governance challenges with the help of third-party providers to enhance personalization, reduce costs, and drive brand loyalty.

TELUS International has partnered with eGain to offer the eGain Knowledge Hub as part of its contact center-as-a-service (CCaaS) offering, or as a standalone service, utilizing modern knowledge management to improve customer experiences.

TELUS Corporation recently announced that its generative AI (GenAI) customer support tool has made history by becoming the first in the world to be internationally certified in Privacy by Design (ISO 31700-1). The TELUS.com GenAI support tool is powered by Fuel iX, an enterprise-grade AI engine provided by TELUS International.

TELUS International has partnered with eGain, a leading AI knowledge platform, to launch the eGain Knowledge Hub™. This innovative customer service solution is part of TELUS International's Contact Center as a Service (CCaaS) offering and can also operate as a standalone customer self-service option.

Tobias Dengel, President of WillowTree, a TELUS International Company, shares his opinion on ChatGPT's latest 4o release, emphasizing that it will raise consumer expectations for seamless AI integration in apps. He highlights that consumers will soon expect functionalities like making airline seat changes to be directly available through apps, showcasing the transformative potential of generative AI in enhancing customer experiences.

Michael Ringman, CIO, shares insight into how generative AI serves as the great differentiator for brands to improve operational efficiency, foster innovation and fundamentally reshape how they can connect and engage with consumers.

TELUS International reports its first quarter 2024 results, delivering robust profitability and cash flow; delivers full-year outlook

Albert Galarza, Global Vice President of Human Resources, shares insight into how GenAI can help leaders tailor their communication strategies to cater to diverse learning styles and preferences across generations.

Insights from a survey by Everest Group, supported by TELUS International, reveals a majority of businesses are considering outsourcing their Generative AI development to specialist third-party firms.

Retail Customer Experience.com highlights key findings from a TELUS International survey on consumer preferences, revealing that over half of respondents prefer slow-moving traffic to a poor customer experience.

Coverage featuring results from a recent TELUS International survey conducted for National Customer Appreciation Day that highlights the importance of personalized customer experiences.