CRN: TELUS International CEO on Xavient acquisition plans, adding 15,000 employees in two years, and his BPO competition
In the wake of the Xavient announcement, Jeffrey Puritt, sat down with CRN to discuss the company’s expanding workforce of nearly 30,000 and how TELUS International is well-positioned in the growing BPO and digital services market.
PR Newswire: TELUS International completes acquisition of Xavient Information Systems
LAS VEGAS and SIMI VALLEY, Calif., Feb. 6, 2018 /PRNewswire/ – TELUS International today confirmed it has closed its previously announced acquisition of Xavient Information Systems, now rebranded as Xavient Digital - powered by TELUS International. With all conditions satisfied, TELUS International now holds a majority interest in Xavient and will purchase the remaining interest on or before December 31, 2020.
iTunes: How chatbots and AI are impacting CX – podcast with Jeffrey Puritt
Customer Experience is the new competitive battleground – and this podcast will give you the competitive edge. Subscribe now for rare interviews and powerful insights from the Masters of CX. Spotify, Nest Labs, Gofundme – just some of the global giants of tech who have paid a visit to Voxpro Studios. (Available on iTunes, Stitcher and Soundcloud)
CIO.com: 8 CRM implementation best practices
Customer relationship management (CRM) solutions continue to evolve, with established vendors releasing new features and functionality (cloud, mobile, AI) — and new vendors entering the market. As a result, whether you are looking for an enterprise solution or one tailored for small or midsize businesses, need a solution designed for a mobile, decentralized workforce, or want something industry-specific, there is a CRM for you. Read what TELUS International CIO, Mike Ringman, has to say on scaling your CRM for the future (point #3).
CustomerThink: Five ways IoT is changing the workplace
As a contact center provider supporting connected consumers and their IoT-enabled products, TELUS International’s own hiring and talent development practices have evolved in many ways. And, although other businesses may not be providing technical support for IoT devices like we do, it’s likely that many of these changes will apply to other workplaces as well.
Forbes: 14 predictions for the future of smart home technology
2018 holds even more promise for the smart home industry, as devices like Google Home, Alexa and Amazon Echo become more commonplace and artificial intelligence becomes more sophisticated. Forbes asked 14 members of Forbes Technology Council what they think consumers can expect in the coming year. Our CIO shares insights on point #8.
Retail Customer Experience: Don’t be overwhelmed by omnichannel – A practical guide to implementation
Omnichannel, omni-channel or omni channel? Even the spelling is shrouded in a certain level of mystery, making it of little wonder why retailers might be hesitant to jump from a multichannel to an omnichannel strategy. In fact, many brands often get the two confused, thinking that a wide offering of support channels equates to an omnichannel approach. Everest Group, in partnership with TELUS International created a two-part series on Delivering Omnichannel Customer Experience, which details the steps needed for organizations to execute their transition to omnichannel.
PR Newswire: TELUS International to acquire Xavient Information Systems
LAS VEGAS and SIMI VALLEY, Calif., Oct. 30, 2017 /PRNewswire/ – TELUS International, a leading global business process and information technology services provider, is pleased to announce plans to acquire Xavient Information Systems (Xavient), a global IT consulting and next-generation software services company with approximately 1,800 employees. Xavient is headquartered in Simi Valley, California in the United States and has operations throughout the U.S. and in India, serving customers primarily in the telecommunications, media, entertainment, healthcare, and banking and financial services sectors.
Forbes: 14 ways to decide when to outsource your business’ IT operations
For every business there comes a time when it needs to consider the benefit of outsourcing. Outsourcing your IT operations has many advantages, from the integration of the latest technology to overall cost savings for your company. Fourteen members of Forbes Technology Council, including our CIO, Michael Ringman, weighed in on when it’s a good time for your business to consider IT outsourcing.
Enterprise Services Outlook: 3 things to know before moving your contact center to the cloud
The thought of moving your contact center to the cloud can be daunting. Potential disruptions, lack of familiarity and concerns about security can serve as major deterrents. But the benefits of a cloud contact center can far outweigh any potential complications.
Analyst commentary: Voxpro acquisition heightens TELUS International’s competitive positioning
Global contact center outsourcing consolidation got a shot in the arm last week with the announcement that TELUS International would be acquiring Cork-headquartered Voxpro. Not only does this purchase make commercial sense in terms of TELUS International’s efforts to increase its market share, it does so by buying one of the more disruptive players in the contact center space.
PR Newswire: TELUS International Acquires Voxpro
TORONTO and CORK, Ireland, Aug. 16, 2017 /PRNewswire/ – TELUS International, a leading global business process outsourcing (BPO) provider, announced today the acquisition of Voxpro, a provider of beautiful customer experience, technical support and sales operations solutions with locations in the United States, Ireland, Romania, and the Philippines.