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According to a new IDC Research report commissioned by TELUS International, while connected devices have made their way into the households of millions of consumers, less than one-third (31 percent) of consumers surveyed feel they take full advantage of their devices, about 16 percent of users reported not knowing how to set up and fully utilize their devices, and nearly a quarter (24 percent) feel that their digital devices had capabilities that would be useful, but they were unsure of what they were.

When a middle-market firm is a subsidiary of a giant telecommunications company, how does the path to expansion differ from the growth tracks of independent firms? Join us when Jeffrey Puritt, President and CEO of TELUS International, retraces the steps that allowed TELUS International to advance beyond the shadow of its parent, Canadian telecommunications giant, TELUS.

TELUS International Philippines (TIP) launches its fifth site, TELUS House McKinley West, a five-storey building at Bonifacio Global City which showcases a modern industrial look with a unique approach to team members’ experience through its state-of-the-art facilities.

When it comes to building customer trust and expanding customer care, the financial services industry is evolving quickly from a contact center and BPO perspective. At the heart of this change is the way customers pay for things. We now see a vast array of options, along with an equally large selection of companies competing to facilitate transactions. So how is brand loyalty created? Kevin Bottoms, TELUS International Global VP, share insights.

Chief Learning Officer (CLO) magazine sat down with Marilyn Tyfting, Chief Corporate Officer at TELUS International, to discuss the importance of learning and development for customer service employees. Bottom-line: when companies invest in L&D for customer service employees, they’re investing in better engagement and business results.

The information technology outsourcing (ITO) industry has continuously grown since its emergence in 2004, becoming one of the Philippines’ top job generators. One of the pioneers and key players in the local ITO industry, TELUS International Philippines (TIP) provides competitive opportunities for educated and skilled IT professionals.

TELUS International Philippines is very active in corporate social responsibility (CSR) activities and its team members volunteer at least once a year to build homes, refurbish schools, paint classrooms, or teach children. They also take part in Metro Manila Pride in a big way, lighting up their building and sharing the love! #ShareLove

For every financial service, there is handful of fintech companies offering a solution available right at your fingertips. The differentiator however, will be cost, transparency and personalized customer service. To achieve focus, fintechs should seek an outsourcing partner for customer support to ensure their brand is sustained and the needs of their customers are met.

There are essentially three ways to expand customer service operations: buy (acquire), build (invest) or partner (outsource). The challenge is selecting the right model to achieve your objectives and avoiding any potential negative impact to your brand and your customer experience.

While the state of in-house customer support at many games companies may be less than ideal, it also signals big opportunities for those that view support as a brand differentiator. Learn how outsourcing player support can be a game changer.

It’s been proven that highly engaged frontline team members create superior experiences for customers. Our CCO shares a few key ways to engage your people in ways that also impact your top line.

Bulgarian President Rosen Plevneliev stated on Monday that Bulgaria ranks among the three top outsourcing destinations in the world. Plevneliev said this during the opening of a new office of TELUS International Europe in Plovdiv. A total of 250 people have been hired by the company so far, with their number expected to double by the end of the year. The company has more than 1200 employees working at its four offices in Sofia, Plovdiv, Bucharest and Craiova.