News: TELUS International opens new office in Plovdiv, Bulgaria to serve global customers
Bulgarian President Rosen Plevneliev stated on Monday that Bulgaria ranks among the three top outsourcing destinations in the world. Plevneliev said this during the opening of a new office of TELUS International Europe in Plovdiv. A total of 250 people have been hired by the company so far, with their number expected to double by the end of the year. The company has more than 1200 employees working at its four offices in Sofia, Plovdiv, Bucharest and Craiova.
The Standard: Make a difference with TELUS International
The TELUS family once again lends a hand to the community during its 10th TELUS Days of Giving, conducting cleanup activities at Cayetano Arellano High School in Manila. 2,300 volunteers extended help to the chosen community by repainting classrooms and hallways, repairing chairs, painting wall murals and rehabilitating the garden.
CIOReview: IoT- Brand building opportunity for customer service organizations
It’s been said that of all technology trends, the Internet of Things (IoT) will give us the most disruption over the next five years. The challenge for contact center executives will be how to manage all of this new connectivity without adding customer service complexity.
News: TELUS announces Baring Asia to acquire 35 percent stake in TELUS International
Agreement leverages TELUS’ world-class customer service and employee engagement with Baring Private Equity Asia’s global relationships to expand TELUS International’s business process, IT and customer service operations.
Contact Center World: Why more than half of contact center outsourcing contracts won’t renew
Learn about the 6 key factors that buyers should consider when renewing their contact center outsourcing contracts, including why some contracts don’t renew at all. Includes research from Everest Group.
The Enterprisers Project: The importance of thoughtful customer support in the age of IoT
A joint publication with HBR, CIO and Red Hat – TELUS International CIO Michael Ringman takes a technical look at how the Internet of Things is poised to change the contact center industry in the coming years.