May 4, 2016
Contact Center World: Why more than half of contact center outsourcing contracts won’t renew
Learn about the 6 key factors that buyers should consider when renewing their contact center outsourcing contracts, including why some contracts don’t renew at all. Includes research from Everest Group.
April 28, 2016
The Enterprisers Project: The importance of thoughtful customer support in the age of IoT
A joint publication with HBR, CIO and Red Hat – TELUS International CIO Michael Ringman takes a technical look at how the Internet of Things is poised to change the contact center industry in the coming years.
April 25, 2016
April 5, 2016