Newsroom

Brian Hannon, global head, customer experience innovation & technology, shares best practices on how businesses can present their company as a trusted partner that the client can envision as an extension of their team.

Marilyn Tyfting, CCO, is quoted discussing how shifting to a corporate lattice approach, rather than a traditional corporate ladder, can help redefine what it means to achieve career growth.

TELUS International has established operations in South Africa and Morocco

TELUS International announced it has established operations in South Africa and Morocco. TELUS International now operates in 32 countries located across five continents around the world.

“In the first quarter of 2023, our global team delivered solid performance for TELUS International against the persistent backdrop of numerous macroeconomic challenges, geopolitical uncertainties and historic demand softness. Despite these challenges, our team executed very well in the quarter, with our near-term focus on operating the business with the utmost efficiency, while remaining agile to meet our clients’ increased demand through the balance of the year,” said Jeff Puritt, President and CEO of TELUS International.

Bylined article from Albert about the corporate ladder vs. corporate lattice, and why companies hoping to recruit and retain top talent must continue to adjust their career development strategies accordingly.

Maria Pardee, CCO, is quoted discussing bias in AI. She notes that one obstacle that brands can face in implementing customer service chatbots is mitigating bias within these AI-based tools, and suggests that the best way to mitigate bias in AI is to use a trusted, diverse training data set to ensure many diverse views and perspectives are incorporated and represented in the design and deployment of algorithms and the data that feeds them.

Michael Ringman, CIO, is profiled in Silicon Republic. He discusses his thoughts on digital transformation, why he's excited about generative AI and shares his top security tips for companies.

An art initiative from TELUS International Ireland was highlighted. Art Brings Us Together by TELUS International aims to enhance the lives of young people with physical and intellectual disabilities.

Vanessa Kanu, CFO, was named a winner in the 2023 Report on Business magazine Best Executive Awards. Celebrating excellence among non-CEO leaders, this annual program from The Globe and Mail recognizes the best of Canadian leadership in five functional areas, including finance.

Following FORTUNE's Emerging CFO event on addressing the talent gap with advanced technologies, Vanessa Kanu, CFO, was quoted stating that implementing AI tools in its day-to-day operations is a key part of the company's strategy, and that getting “consistently defined clean data” across all aspects of the organization is vital.

SPACE by TELUS International was highlighted as a way to address the talent gap with advanced technologies. Vanessa Kanu, CFO, is quoted stating that by leveraging the metaverse for talent acquisition, it has cut down the time from application to onboarding by well over half.